IBM Power Systems Management and Maintenance Support for Customers

IBM Power Systems Management and Maintenance Support
for Customers - Course Topics

1.0 An Introduction to the Course and Its
Content: 1.1 Course Objectives; 1.2 Taking the Course

2.0 POWER6 System Basics: 2.1 POWER6 Systems Overview; 2.2 POWER6 System Management; 2.3 The Hardware Management Console; 2.4 The Integrated Virtualization Manager; 2.5 Understanding Reference Codes; 2.6 The IBM Systems Support Site: The Premier
POWER6 Reference Source; 2.7 In Summary

3.0 An Overview of the Hardware Management
Console Interface and Applications: 3.1 The HMC Web User Interface; 3.2 Systems Management; 3.3 System Plans; 3.4 HMC Management; 3.5 Service Management; 3.6 Updates; 3.7 In Summary

4.0 The Hardware Management Console
Service Management Tasks: 4.1 An Overview of Service Management Tasks; 4.2 Create Serviceable Event; 4.3 Manage Serviceable Events; 4.4 Load Serviceable Events; 4.5 Manage Remote Connections; 4.6 Manage Remote Support Requests; 4.7 Format Media; 4.8 Manage Dumps; 4.9 Transmit Service Information; 4.10 Manage Systems Call-Home; 4.11 Manage Outbound Connectivity; 4.12 Manage Inbound Connectivity; 4.13 Manage Customer Information; 4.14 Manage eService Registration; 4.15 Manage Serviceable Event Notification; 4.16 Manage Connection Monitoring; 4.17 Manage POWER4 Service Agent; 4.18 In Summary

5.0 Servicing a System that Is Managed by a
Hardware Management Console: 5.1 Determining If a System Is Managed by a
Hardware Management Console; 5.2 Opening a Terminal Window on an HMC; 5.3 Repair and Verify; 5.4 In Summary

6.0 Servicing a System that Is NOT Managed by a
Hardware Management Console: 6.1 Problem Analysis; 6.2 Start of Call; 6.3 Servicing a System that Is Managed by
Integrated Virtualization Manager; 6.4 In Summary

7.0 Partitioning: 7.1 Partitioning: An Overview; 7.2 Partition Profiles; 7.3 Partitioning and Operating Systems; 7.4 In Summary

8.0 Licensed Internal Code (LIC) Maintenance: 8.1 Licensed Internal Code; 8.2 Program Temporary Fixes; 8.3 Updating System Software and Firmware Using
an HMC; 8.4 In Summary

9.0 Special Topics: 9.1 RAID Technology; 9.2 IBM PowerVM Technologies; 9.3 ESS Multipath Support; 9.4 Auxiliary-Write Cache I/O Adapter Feature; 9.5 Remote IASP Mirroring; 9.6 IOP-less Configurations for i5/OS Systems; 9.7 i5/OS SAN-Based Load Source; 9.8 System i Integration with IBM
System x and BladeCenter Servers
via iSCSI Host Bus Adapters; 9.9 System i Internet Protocol (IP) Telephony; 9.10 RAID Hot Spare for SCSI I/O Adapters; 9.11 SAS Media Drawers; 9.12 SAS I/O Enclosures; 9.13 In Summary

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