How to find the Serial Number for an IBM PureData System for Analytics (Netezza) Appliance

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Why do I need to know my Serial Number?

Previously, you provided only your IBM Customer Number (ICN) to open Service Requests. To enable IBM Support Engineers to more quickly address your issue, you will now also need to provide your Serial Number when opening Service Requests.

Please review this technote for more information about this change.

How to find your Serial Number:

Serial Numbers for PureData for Analytics (Netezza) Appliances are seven characters long, starting with either the two alphabetic characters NZ or the two numeric digits 78, followed by 5 numeric digits.

You can look up your Serial Number by referring to the nzstats command output.

Example output:

[nz@NZ10000 ~]$ nzstats

Field Name Value

-------------------- ---------------------------------

Name NZ10000

Description Production

Contact John Doe

Location 123 Mystreet st, Mycity, NA 12345

IP Addr x.x.x.x

Up Time 497891 secs

Up Time Text 5 days, 18 hrs, 18 mins, 11 secs

Date 20-Jan-14, 14:14:46 EST

State 8

State Text Online

Model IBM Netezza 100-1

Serial Num 3562DD0NZ12345

Num SFIs 0

Num SPAs 1

Num SPUs 1

Num Data Slices 8

Num Hardware Issues 0

Num Dataslice Issues 0

The Serial Number shown in the nzstats output may be prefaced by 4 numeric digits which denote the Machine Type, then 2 characters and a number which denote the Model Type of the appliance. In this instance, this will be followed by the 7 characters of the Serial Number.

Older Models

If your Serial Number is longer than 7 characters and does not contain the alphabetic characters NZ followed by 5 numeric digits you may have an older system with a pre-IBM Serial Number. You can derive your Serial Number using the following table:

If you need assistance:

If you are unable to find the Serial Number for your PureData Appliance, contact our Client Care team at tsmail@us.ibm.com for assistance.