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JR53227: INFOSPHERE INFORMATION SERVER 11.3 & 11.5 INSTALLATION HANGS ON SYSTEMS WITH A LARGE NUMBER OF CORES/CPU

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • The installation will hang waiting for WebSphere to report it
    has finished initialization. On hardware with some of the new
    processor types that have higher numbers of cores per CPU or
    threads per CPU, the reporting service hangs when it tries to
    collect the system information. The failure will cause the
    installation to hang waiting for WebSphere to report it has
    finished initialization. If you wait
    for about 10 minutes, you will see a message in the <WebSphere
    profile>/logs/server1/SystemOut.log like the following:
    
    [4/28/15 8:10:03:982 CDT] 0000006c ThreadMonitor W   WSVR0605W:
    Thread
    "server.startup : 2" (00000084) has been active for 715123
    milliseconds
    and may be hung.  There is/are 1 thread(s) in total in the
    server that
    may be hung.
        at java.lang.Object.wait(Native Method)
        at java.lang.Object.wait(Object.java:167)
        at java.lang.UNIXProcess.waitFor(UNIXProcess.java:214)
        at jet.util.SystemTools.C(QOIV:142)
        at jet.util.SystemTools.close(QOIV:124)
        at jet.util.SystemTools.<clinit>(QOIV:37)
        at java.lang.J9VMInternals.initializeImpl(Native Method)
        at
    java.lang.J9VMInternals.initialize(J9VMInternals.java:237)
        at jet.ReportEnv.class$(QOIV:1470)
        at jet.ReportEnv.check(QOIV:287)
        at jet.ReportEnv.checkEnv(QOIV:209)
        at jet.server.ServerEnv.check(QOIV:593)
        at jet.server.jrserver.JRRptServer.init(QOIV:114)
        at jet.server.jrserver.http.JRHttpRptServer.init(QOIV:31)
        at jet.server.api.http.HttpUtil.initEnv(QOIV:212)
        at
    com.ibm.iis.isf.reporting.server.engine.impl.jreport.JReportEngi
    neImpl.g
    etRptServer(JReportEngineImpl.java:1592)
    

Local fix

  • There is no workaround for this problem.  Contact IBM customer
    support for the fix.  If you have 10 or more core per CPU or 32
    threads or more per CPU, contact IBM customer support before
    installing.
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    If you have 10 or more core per CPU or 32 threads or more per
    CPU, contact IBM customer support before installing.
    ****************************************************************
    PROBLEM DESCRIPTION:
    The installation will hang waiting for WebSphere to report it
    has finished initialization. On hardware with some of the new
    processor types that have higher numbers of cores per CPU or
    threads per CPU, the reporting service hangs when it tries to
    collect the system information. The failure will cause the
    installation to hang waiting for WebSphere to report it has
    finished initialization. If you wait for about 10 minutes, you
    will see a message in the <WebSphere
    profile>/logs/server1/SystemOut.log like the following:
    
    [4/28/15 8:10:03:982 CDT] 0000006c ThreadMonitor W   WSVR0605W:
    Thread "server.startup : 2" (00000084) has been active for
    715123 milliseconds and may be hung.  There is/are 1 thread(s)
    in total in the server that may be hung.
        at java.lang.Object.wait(Native Method)
        at java.lang.Object.wait(Object.java:167)
        at java.lang.UNIXProcess.waitFor(UNIXProcess.java:214)
        at jet.util.SystemTools.C(QOIV:142)
        at jet.util.SystemTools.close(QOIV:124)
        at jet.util.SystemTools.<clinit>(QOIV:37)
        at java.lang.J9VMInternals.initializeImpl(Native Method)
        at
    java.lang.J9VMInternals.initialize(J9VMInternals.java:237)
        at jet.ReportEnv.class$(QOIV:1470)
        at jet.ReportEnv.check(QOIV:287)
        at jet.ReportEnv.checkEnv(QOIV:209)
        at jet.server.ServerEnv.check(QOIV:593)
        at jet.server.jrserver.JRRptServer.init(QOIV:114)
        at jet.server.jrserver.http.JRHttpRptServer.init(QOIV:31)
        at jet.server.api.http.HttpUtil.initEnv(QOIV:212)
        at
    com.ibm.iis.isf.reporting.server.engine.impl.jreport.JReportEngi
    neImpl.getRptServer(JReportEngineImpl.java:1592)
    ****************************************************************
    RECOMMENDATION:
    Upgrade to Information Server 11.5.0.0 and apply the JReport
    fix.
    ****************************************************************
    

Problem conclusion

  • The installation image has been updated in 11.5.0.0 to avoid
    this problem during the install.
    

Temporary fix

Comments

APAR Information

  • APAR number

    JR53227

  • Reported component name

    INFO SRVR PLATF

  • Reported component ID

    5724Q3612

  • Reported release

    B31

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-04-30

  • Closed date

    2015-10-01

  • Last modified date

    2017-03-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    INFO SRVR PLATF

  • Fixed component ID

    5724Q3612

Applicable component levels

  • RB50 PSY

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSZJPZ","label":"InfoSphere Information Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.3","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
07 January 2022