Fixes are available
InfoSphere Information Server, Version 11.5 for Linux
InfoSphere Information Server, Version 11.5.0.1 for Windows
InfoSphere Information Server, Version 11.5.0.2 for Linux
InfoSphere Information Server, Version 11.5.0.2 for AIX
InfoSphere Information Server, Version 11.5.0.2 for Windows
InfoSphere Information Server, Version 11.5.0.1 for AIX
APAR status
Closed as program error.
Error description
The installation will hang waiting for WebSphere to report it has finished initialization. On hardware with some of the new processor types that have higher numbers of cores per CPU or threads per CPU, the reporting service hangs when it tries to collect the system information. The failure will cause the installation to hang waiting for WebSphere to report it has finished initialization. If you wait for about 10 minutes, you will see a message in the <WebSphere profile>/logs/server1/SystemOut.log like the following: [4/28/15 8:10:03:982 CDT] 0000006c ThreadMonitor W WSVR0605W: Thread "server.startup : 2" (00000084) has been active for 715123 milliseconds and may be hung. There is/are 1 thread(s) in total in the server that may be hung. at java.lang.Object.wait(Native Method) at java.lang.Object.wait(Object.java:167) at java.lang.UNIXProcess.waitFor(UNIXProcess.java:214) at jet.util.SystemTools.C(QOIV:142) at jet.util.SystemTools.close(QOIV:124) at jet.util.SystemTools.<clinit>(QOIV:37) at java.lang.J9VMInternals.initializeImpl(Native Method) at java.lang.J9VMInternals.initialize(J9VMInternals.java:237) at jet.ReportEnv.class$(QOIV:1470) at jet.ReportEnv.check(QOIV:287) at jet.ReportEnv.checkEnv(QOIV:209) at jet.server.ServerEnv.check(QOIV:593) at jet.server.jrserver.JRRptServer.init(QOIV:114) at jet.server.jrserver.http.JRHttpRptServer.init(QOIV:31) at jet.server.api.http.HttpUtil.initEnv(QOIV:212) at com.ibm.iis.isf.reporting.server.engine.impl.jreport.JReportEngi neImpl.g etRptServer(JReportEngineImpl.java:1592)
Local fix
There is no workaround for this problem. Contact IBM customer support for the fix. If you have 10 or more core per CPU or 32 threads or more per CPU, contact IBM customer support before installing.
Problem summary
**************************************************************** USERS AFFECTED: If you have 10 or more core per CPU or 32 threads or more per CPU, contact IBM customer support before installing. **************************************************************** PROBLEM DESCRIPTION: The installation will hang waiting for WebSphere to report it has finished initialization. On hardware with some of the new processor types that have higher numbers of cores per CPU or threads per CPU, the reporting service hangs when it tries to collect the system information. The failure will cause the installation to hang waiting for WebSphere to report it has finished initialization. If you wait for about 10 minutes, you will see a message in the <WebSphere profile>/logs/server1/SystemOut.log like the following: [4/28/15 8:10:03:982 CDT] 0000006c ThreadMonitor W WSVR0605W: Thread "server.startup : 2" (00000084) has been active for 715123 milliseconds and may be hung. There is/are 1 thread(s) in total in the server that may be hung. at java.lang.Object.wait(Native Method) at java.lang.Object.wait(Object.java:167) at java.lang.UNIXProcess.waitFor(UNIXProcess.java:214) at jet.util.SystemTools.C(QOIV:142) at jet.util.SystemTools.close(QOIV:124) at jet.util.SystemTools.<clinit>(QOIV:37) at java.lang.J9VMInternals.initializeImpl(Native Method) at java.lang.J9VMInternals.initialize(J9VMInternals.java:237) at jet.ReportEnv.class$(QOIV:1470) at jet.ReportEnv.check(QOIV:287) at jet.ReportEnv.checkEnv(QOIV:209) at jet.server.ServerEnv.check(QOIV:593) at jet.server.jrserver.JRRptServer.init(QOIV:114) at jet.server.jrserver.http.JRHttpRptServer.init(QOIV:31) at jet.server.api.http.HttpUtil.initEnv(QOIV:212) at com.ibm.iis.isf.reporting.server.engine.impl.jreport.JReportEngi neImpl.getRptServer(JReportEngineImpl.java:1592) **************************************************************** RECOMMENDATION: Upgrade to Information Server 11.5.0.0 and apply the JReport fix. ****************************************************************
Problem conclusion
The installation image has been updated in 11.5.0.0 to avoid this problem during the install.
Temporary fix
Comments
APAR Information
APAR number
JR53227
Reported component name
INFO SRVR PLATF
Reported component ID
5724Q3612
Reported release
B31
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-04-30
Closed date
2015-10-01
Last modified date
2017-03-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
INFO SRVR PLATF
Fixed component ID
5724Q3612
Applicable component levels
RB50 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSZJPZ","label":"InfoSphere Information Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.3","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Document Information
Modified date:
07 January 2022