IV86186: FILLDB CRASH AFTER UPGRADE TO 9.5 RELEASE

APAR status

• Closed as program error.

Error description

• After the upgrade to 9.5 the FILLDB crashes while processing
  client reports if they include an unexpected report encoding
  value
  
  e.g. ReportEncoding: hp-roman8
  
  The following error is logged in the FillDB log file:
  Error while recoding query results. UErrorCode=4
  [U_FILE_ACCESS_ERROR] in ucnv_open
  
  The problem was due to the encoding used by the 9.2 clients
  connected to the environment.  As indicated in the following
  technote, for clients having a version between 9.2.0 and 9.2.5
  a restart of the client was needed after the download of the
  client itself of the updated masthead:
  
  http://www.ibm.com/support/knowledgecenter/SS6MCG_9.5.0/com.ibm.
  bigfix.doc/Platform/Installation/c_new_masthead.html
  

Local fix

• Restart all the unix clients using the proper BESSupport
  fixlets/tasks.  Clean up the filldb buffer dir of the existing
  reports every time the filldb crashes.  The filldb restart may
  be required several time unless all the reports sent before the
  clients restart will be consumed.
  

Problem summary

• Fixed in IBM Endpoint Manager 9.5 (fixpack 3)
  General availability Q4 2016 (releases schedule subject to
  change).
  

Problem conclusion

• This is resolved in:
  IBM Endpoint Manager 9.5 (fixpack 3)
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV EP MGR SERV

• Fixed component ID

  5725C43SV

Applicable component levels

• R95W PSY

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