IC89666: AFTER RESTORE OF WINDOWS SYSTEM, WINDOWS ACTIVATION STATE MAYBE INCORRECT OR WINDOWS UPDATES DO NOT WORK

IBM Tivoli Storage Manager (TSM) Client 6.2.5 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) Client 6.3.2 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Following the procedure for restore a Windows Vista (or higher
  machine) the Windows activation may be incorrect.
  Windows update may not work as well. Other anomalies may occur.
  The Windows Tivoli Storage Manager client is incorrectly adding
  excludes, non-registry hive data,  for objects
  in the
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
  subkey.
  The non-registry hive data is anything found under the
  c:\windows directory in this case.
  The excludes result in the folllowing objects being excluded
  from the backup:
  c:\windows\serviceprofiles\NetworkService\ntuser.dat
  c:\windows\serviceprofiles\LocalService\ntuser.dat
  The excluding of these objects can lead to incorrect
  permission's after a SystemState restore.
  Example:
  After a System State restore:
  The HKEY_USERS/S-1-5-20 key has
  RESTRICTED, SYSTEM, Administrator, and Administrators
  A fresh install of Windows:
  The HKEY_USERS/S-1-5-20 key has
  RESTRICTED, SYSTEM, NETWORK SERVICE, Administrators.
  Initial Impact: High
  Versions affected: 5.5, 6.1, 6.2, 6.3, 6.4
  

Local fix

• Manually add the correct permissions to the registry keys.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: The problem affects the backup-archive       *
  *                 clients running on the following operating   *
  *                 systems:                                     *
  *                                                              *
  *                    * Microsoft Windows Vista                 *
  *                    * Microsoft Windows 7                     *
  *                    * Microsoft Windows 8                     *
  *                    * Microsoft Windows Server 2008           *
  *                    * Microsoft Windows Server 2008 R2        *
  *                    * Microsoft Windows Server 2012           *
  *                                                              *
  *                 Note: This problem does not affect the       *
  *                 backup-archive client running on Microsoft   *
  *                 Windows Server 2003.                         *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.2.5, 6.3.2 and 6.4.1. Note that  *
  *                 until the fixing levels are actually         *
  *                 available, this information is subject to    *
  *                 change at the discretion of IBM.             *
  ****************************************************************
  *
  

Problem conclusion

• The backup-archive client has been changed so that the user
  profiles for the built-in "Network" and "Local Services"
  profiles are no longer omitted from the backup, provided
  that Open File Support (OFS) is used to back up the Microsoft
  Windows boot drive (usually C:). It is best practice to use
  OFS when backing up local Windows file systems.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R62W PSY

     UP

• R63W PSY

     UP

• R64W PSY

     UP