IV85463: ALLOW USER TO SPECIFY A COMPLETE_INSTALL TIMEOUT

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 1 (6.3.0.7-TIV-ITM-SP0001)

APAR status

• Closed as program error.

Error description

• In some cases Remote Deploy synchronous queries to target
  endpoints may timeout as a result of endpoint performance
  issues. Notably the COMPLETE_INSTALL query which is used by the
  TEMS to determine whether an update has completed will only wait
   the IRA default timeout of 50 seconds for a Result Set response
   to its query. This update will change the timeout to the value
  of the environment variable SQL_TIMEOUT (600 seconds) rather
  than the default of 50.
  

Local fix

• Locally configure or update the Agent
  

Problem summary

• Using the Remote Deploy commands may not yield the expected
  results if the time it takes for the processing exceeds fifty
  (50) seconds.  The user finds that the command completion status
   indicates that the command failed rather than returning the
  expected successful completion status.  Setting an environment
  variable of TIMEOUT=3600 on the Monitoring Server fails to
  resolve the problem.
  
  
  In some cases Remote Deploy synchronous queries to target
  endpoints may timeout as a result of endpoint performance
  issues.  Notably the COMPLETE_INSTALL query which is used by the
  TEMS to determine whether an update has completed will only wait
  the IRA default timeout of 50 seconds for a Result Set response
  to its query.  This update will change the timeout to the value
  of the environment variable SQL_TIMEOUT (600 seconds) rather
  than the default of 50.
  

Problem conclusion

• The timer value that is used to wait for an acknowledgement that
  the command completed can be increased via environment
  variable (See Install Actions below)
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | service pack | 6.3.0.7-TIV-ITM-SP0001
  
  
  INSTALL ACTIONS:
  
  To enable the use of this functionality set the environment
  variable SQL_TIMEOUT to a value that is an adequate wait time,
  in seconds, for a Result Set response to a target system
  request.
  
  The environment variable should be set in the
  $CANDLEHOME/config/<host_name>_ms_<tems_name>.config
  (Unix/Linux) or %CANDLE_HOME%\CMS\cmsenv (Windows)
  configuration file on HUB, MIRROR (if applicable) and all RTEMS
  to increase the wait time. The default wait time is fifty (50)
  seconds.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels