IBM Support

Cannot create requirements in Word documents in RequisiteWeb using the French Office 2007 SP2, Windows 7, and Windows Server 2008 R2

Troubleshooting


Problem

IBM® Rational® RequisitePro® client for Web (RequisiteWeb) users receive errors when creating requirements in Microsoft® Word documents in the French version of Microsoft Office 2007 SP2 on French versions of Microsoft Windows® 7 and Windows Server® 2008 R2.

Symptom

After you take a Word document offline, create requirements in the document, and bring it back online, an error occurs:
Une erreur s'est produite :
Une exception s'est produite lors du traitement des modifications hors ligne.
com.rational.rjcb.ComException: HRESULT=0x80044f04: RqWebDoc.Application.BringOnline
La méthode '~' del'objet '~' a échoué.

When you edit a Word document online, create new requirements in the document, and save the document, an error occurs:

La méthode '~' del'objet '~' a échoué.

Cause

For the cause of this problem, see the Microsoft article 'BUG: Automation client receives an error messages or crashes when the client calls the Find object in Word' at http://support.microsoft.com/kb/292744

Environment

French versions of Office 2007 SP2 with Windows 7, or with Windows Server 2008 R2.

Resolving The Problem

To solve this problem, perform these steps on the RequisiteWeb server:

  1. On the RequisiteWeb server, use Windows Computer Management to stop the following RequisiteWeb services:

    • IBM WebSphere Application Server V6.1 - RWP ReqWeb Servlet
    • IBM HTTP Service 6.1 - Rational SDLC

  2. Locate the Regtlib.exe executable file. If you have installed Virtual Studio 2005, the file is located in the following directory:

    C:\WINDOWS\Microsoft.NET\Framework\v2.0.507274

    If not, download it from the Microsoft support page http://support.microsoft.com/kb/197298. It is offered as part of an update.
  3. Open command prompt by clicking Start > Run and type: cmd.
  4. In the cmd.exe window, navigate to the directory that contains the Regtlib.exe file and type the following:

    Regtlib.exe "C:\Program Files\Microsoft Office\Office12\MSWORD.OLB"

    Wait until the registration of MSWORD.OLB is successful.
  5. Use Windows Computer Management to start the following RequisiteWeb services:

    IBM WebSphere Application Server V6.1 - RWP ReqWeb Servlet IBM HTTP Service 6.1 - Rational SDLC


Also to avoid the error, you can use Windows 7 or Windows Server 2008 R2 with Office 2007 SP1 or Office 2007 without a Service Pack.

[{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"RequisiteWeb: Offline Documents","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.1;7.1.1.1;7.1.1.2;7.1.1.3;7.1.2","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21424049

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