IBM Support

The WebSphere Application Server profile must be running when performing installation operations for IBM Rational ClearCase, IBM Rational ClearQuest Web features

Troubleshooting


Problem

When performing install operations such as update-remove, modify, uninstall, or rollback for CCRC WAN Server, the WebSphere Application Server profile where the applications are deployed must be running to prevent the operation from failing to undeploy the application.

Symptom

A Modify-to-remove, Update, Uninstall or Rollback operation involving CCRC WAN Server completes with a warning stating Exception occurred while deploying ... or Exception occurred while executing script ...

Cause

In order to successfully undeploy web applications from a WAS profile, the profile must be running.

Resolving The Problem

Make sure any WebSphere Application Server profiles associated with CCRC WAN Server are running prior to executing the Modify-remove, Uninstall, or Rollback operation.

To start a WebSphere Application Server profile:

On UNIX/Linux

  1. Open a terminal window.
  2. Change directory to PROFILE_ROOT/bin. For example:
    cd PROFILE_ROOT/bin
  3. At a command prompt, type startServer.sh server


Note: If the WebSphere Application Server profile is already running, the startServer.[sh,bat] command will indicate that.

Note: This issue has been resolved in version 8.0.0.2

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"CCRC WAN Server","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"8.0;8.0.0.1","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"8.0;8.0.0.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21574480