Advanced File Upload and Download Java Applets show only the root folder when refreshed after their connection is lost.

Technote (troubleshooting)


Problem(Abstract)

Advanced File Upload and Download Java Applets show only the root folder when refreshed after their connection is lost.

Symptom

Advanced File Upload and Advanced File Download Java Applets show only the root folder when refreshed after their connection through Web LB has been forcibly closed

Error Message

The following error is generated in the Java console when the issue occurs on the Advanced File Upload tab:
reportUploadError your session has been expired please re-login and try again firing

The following error is generated in the Java console when the issue occurs on the Advanced File Download tab:
WARNING: Error consuming content after an exception.
java.net.SocketException: Socket is closed

Resolving the problem

Currently this issue does not have a resolution; it is being worked on by IBM Sterling Support. If you believe you are experiencing this issue and would like to be notified when a resolution is reached, please open a case through Customer Center and ask that it be associated with number 00240920

Historical Number

NFX10206

Product Alias/Synonym

Severity


Critical

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Document information


More support for:

Sterling File Gateway

Software version:

All

Operating system(s):

All

Reference #:

1558775

Modified date:

2010-11-03

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