ASYN9999E: Unexpected Exception Occurred: error is shown in the Systemout after installing IBM Lotus Connections

Technote (troubleshooting)


Problem

This error will occur if all of the fixes which are required for IBM Lotus Connections are not applied on the server and the schedulers contain an incorrect certificate:
ASYN9999E: Unexpected Exception Occurred: com.ibm.websphere.asynchbeans.SerialDeserialException: Exception while deserializing a saved service. Service=security. Unable to deserialize the Subjects in this Context, cause: Validation of LTPA token failed due to invalid keys or token type.

Symptom

sun.reflect.NativeMethodAccessorImpl invoke0 CLFRA0103I: DatabaseRuntimeStats: Job stopped.
ActivitiesNot I CLFWY0134I: Activities scheduled task 'DatabaseRuntimeStats' fired event 'TaskNotificationInfo.FIRED
ActivitiesNot I CLFWY0134I: Activities scheduled task 'DatabaseRuntimeStats' fired event 'TaskNotificationInfo.SCHEDULED'
J2EEContext E ASYN9999E: Unexpected Exception Occurred: com.ibm.websphere.asynchbeans.SerialDeserialException: Exception while deserializing a saved service. Service=security. Unable to deserialize the Subjects in this Context, cause: Validation of LTPA token failed due to invalid keys or token type.

Cause

If customer has not completed the installation of all of the required WebSphere fixes recommended with the product install and recently updated the LTPA tokens they must try to reapply the fixes to ensure they are all installed properly then clear the scheduler tables in the cluster by running the clearScheduler.sql script on each database.

Environment

Lotus Connections 3.x, IBM Connections 4.x

Resolving the problem

Ensure that the following WebSphere fixes which are required for all deployments are installed:

Connections 3.x
7.0.0-WS-WASSDK-WinX64-FP0000011.pak
7.0.0-WS-PLG-WinX64-FP0000011.pak
7.0.0-WS-IHS-WinX64-FP0000011.pak
7.0.0-WS-WAS-WinX64-FP0000011.pak
7.0.0.0-WS-WASJavaSDK-WinX64-IFPM24384

PM24384
PM12828
PM23410
PM25931
PK54565

WebSphere required fixes for Connections 4.0 and 4.5 are available in the system requirements
http://www-01.ibm.com/support/docview.wss?uid=swg27012786

Prior to 4.x Run the clearScheduler.sql scripts for the following applications:

  • Activities
  • Communities
  • Files
  • Forums
  • Home page
  • Profiles
  • Wikis
for example: db2 -tvf clearScheduler.sql

More information on running this sql script can be found here:
http://www-10.lotus.com/ldd/lcwiki.nsf/dx/Moving_a_deployment_to_a_new_host_lc3

A new administrative command was added after 4.x that you can use to clear and restart all scheduled tasks. See Clearing all scheduled tasks for more details.
http://www-10.lotus.com/ldd/lcwiki.nsf/dx/Clearing_all_scheduled_tasks_ic301


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Document information


More support for:

IBM Connections

Software version:

3.0, 4.0, 4.5

Operating system(s):

AIX, Linux, Windows

Software edition:

All Editions

Reference #:

1495951

Modified date:

2013-10-30

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