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"CWPCA8522E: Application did not get installed ..." error occurs when users attempt to access mail file

Technote (troubleshooting)


Problem

Intermittently and randomly, when users attempt to open either their local or server-based mail file, the following error appears: "CWPCA8522E: Application did not get installed..." Once the user clicks OK, first the dialog box closes and then Notes crashes immediately after.


Resolving the problem

This issue has been reported to Quality Engineering as SPR #PJON8HEW4C and is addressed in 8.5.2 (via Expeditor 6.2.2).

Possible cause & workaround

One common cause of this error is when there are multiple XML files defined in the Composite Application portion of the application referenced in the error message. As a workaround, replace the application's template.

Document information

More support for: IBM Notes
Client UI

Software version: 8.5.1, 8.5.2

Operating system(s): OS X, Windows

Reference #: 1444533

Modified date: 02 June 2014


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