IBM Support

The Configuration Data is locked by another instance of Cognos Connection

Technote (troubleshooting)

This document applies only to the following language version(s):



When you try to launch the cognos configuration utility for BI Server. It tell that another instance of this utility is already running or in use. And you are not able to save any changes you make with cognos configuration.


This is caused by a new security feature added to Windows Server 2008 called UAC.


Windows Server 2008

Resolving the problem

To resolve this issue always run IBM Cognos Configuration utility as Administrator. To set this setting just right click on IBM Cognos Configuration icon and left click on properties. Under the shortcut tab click Advance and then put a check in the box in front of 'Run as Administrator'.

Cross Reference information
Segment Product Component Platform Version Edition
Business Analytics Cognos Business Intelligence -- Windows 8.4

Document information

More support for: Cognos 8 Business Intelligence

Software version: 8.4

Operating system(s): Windows

Reference #: 1375524

Modified date: 17 February 2009

Translate this page: