Error 'Microsoft IE Execute shell has encountered a problem and needs to close' when starting Controller

Technote (troubleshooting)


Problem(Abstract)

User launches Controller. User chooses database from menu. User receives error message.

Symptom

Screen Message:


    Microsoft IE Execute shell
    Microsoft IE Execute shell has encountered a problem and needs to close.
    We are sorry for the inconvenience.
    If you were in the middle of something, the information you were working on might be lost.
    [Debug] [Close]

Event Log:
    Event Type: Error
    Event Source: .NET Runtime
    Event Category: None
    Event ID: 1023
    Date: 09/02/09
    Time: 11:56:01
    User: N/A
    Computer: CITRIXSERVERNAME
    Description:
    .NET Runtime version 2.0.50727.1433 - Fatal Execution Engine Error (79FFEE24) (80131506)

    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 1000
    Date: 09/02/09
    Time: 11:56:24
    User: N/A
    Computer: CITRIXSERVERNAME
    Description:
    Faulting application ieexec.exe, version 2.0.50727.1433, stamp 471ebc85, faulting module mscorwks.dll, version 2.0.50727.1433, stamp 471ef729, debug? 0, fault address 0x0009d76f.


Cause

Third party security management software (for example AppSense) has blocked the execution of the Controller client software, because Controller is not inside the list of 'allowed' programs.

In other words, this security software has disabled the Controller client program from running, because it is not inside the 'white list'.


Environment

Controller deployed via a Citrix server.

Resolving the problem

Ensure that third party software (for example 'Appsense') is appropriately configured, and has its services running correctly.

Related information

IBM Technote 1371427
IBM Technote 1034742

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Document information


More support for:

Cognos Controller
Controller

Software version:

8.2, 8.3, 8.4

Operating system(s):

Windows

Software edition:

Not Applicable

Reference #:

1372312

Modified date:

2009-02-09

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