Error 1316.A network error occurred while attempting to read from the file

Technote (troubleshooting)


Problem(Abstract)

This technote explains how to resolve an error, Error 1316.A network error occurred while attempting to read from the file 72F2HD~5.3\win\SETUP\IBMRational_ClearCase_7.01_EN_001.msi[ that can occur when attempting to update an existing IBM Rational ClearCase (CC) installation from a patched release area.

Symptom

This error is reported while trying to update an existing ClearCase installation from the patched Release Area:

Error 1316.A network error occurred while attempting to read from the file <RELEASEAREA>72F2HD~5.3\win\SETUP\IBMRational_ClearCase_7.01_EN_001.msi



Cause

Before the real update is started, MSI is trying to open the original MSI file that was used to install the current version. The error message is reporting that the original MSI file cannot be found, which can be caused when the update has not been started from the original Release Area.


Resolving the problem

In this situation, you can either:

  • Ttry to find the original Release Area or
  • Uninstall ClearCase manually and install it again, see technote 1259627 for the appropriate directions.

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Document information


More support for:

Rational ClearCase
Installation

Software version:

7.0, 7.0.0.1, 7.0.0.2, 7.0.0.3, 7.0.0.4, 7.0.1, 7.0.1.1, 7.0.1.2, 7.0.1.3

Operating system(s):

Windows

Reference #:

1368087

Modified date:

2010-10-27

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