IBM Support

The Cognos Gateway is unable to connect to the Cognos BI server. The server may be unavailable ...

Technote (troubleshooting)


Problem(Abstract)

Unable to access the portal Cognos Connection.

Symptom

English:
The Cognos Gateway is unable to connect to the Cognos BI server. The server may be unavailable, or the gateway may not be correctly configured.

German:
Der Cognos-Gateway kann keine Verbindung mit dem Cognos BI-Server herstellen. Eventuell ist der Server nicht verfuegbar oder das Gateway wurde nicht richtig konfiguriert. Versuchen Sie es erneut, oder wenden Sie sich an Ihren Administrator.


Cause

Improperly configured Web server, or the Gateway component must be installed on the same machine as the web server used

Resolving the problem

Ensure that the gateway component is installed in the same location as the web server and that the Gateway URI references this location. Ensure also that all of the required virtual directories are set properly.

Historical Number

1022968

Document information

More support for: Cognos Business Intelligence
Cognos Administration

Software version: 10.2, 10.2.1.1, 10.2.2

Operating system(s): AIX, Linux, Solaris, Windows

Software edition: All Editions

Reference #: 1340234

Modified date: 12 May 2017


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