Status of Report Set displays Publish - currently running update

Technote (troubleshooting)


Problem(Abstract)

"Currently running update" message in IWR Report Admin tool, but the report set is not being published (Hung Process)

Resolving the problem

The IWRCONFIG -cmd ResetReportSet command fails to reset the Report Set. IWR Report Administration indicates the Report Set is already deleted. KB document 124881 / 122198 also fail to resolve this issue. The IWR Data Store (*.db files) will need to be recreate manually, and all Report Sets will have to be republished.

Run the shell scripts before proceeding

setup.sh
setupf.sh
iwrsetup.sh
setcdmvars.sh

s etup.sh and setupf.sh are in the cer2 directory
iwrsetup.sh and setcdmvars.sh are in the bin

. ./<shell file>


1- Stop services using CONFIGCP (Run CONFIGCP, CD to SERVERNAME, STOP)
2- Backup the *.DB Files from the IWR\DATABASE directory and then delete them
3- Back in the CONFIGCP, cd to "IBM Cognos Impromptu Web Reports"
4- APPLY (if there are errors, exit CONFIGCP and run the shell scripts again)
5- CD .. in CONFIGCP
6- START

You should have the services now running (Run PS -EF |grep Cognos)

Re-publish the Report Sets

Historical Number

125219

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Document information


More support for:

Cognos Series 7
Impromptu Web Reports

Software version:

Impromptu Web Reports 7.0, Impromptu Web Reports 7.3

Operating system(s):

All, Windows

Reference #:

1338048

Modified date:

2006-06-28

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