Smalltalk error occurs when scrolling view using TrackPoint and crash of RequisitePro

Technote (troubleshooting)


Problem(Abstract)

IBM® Rational® RequisitePro® crashes and smalltalk error occurs when scrolling a view using TrackPoint.

Symptom

These steps lead to the error:

  1. Open "Learning Project - User Cases" project
  2. Expand "Features and Vision" folder and open "All Features" view
  3. Select a requirement (such as FEAT8)
  4. Scroll the view up and down several times using TrackPoint

Resulting error message:


Smalltalk/V
a non-continuable protection violation has occurred. Check ERROR LOG file

In the ERROR LOG file the following error is logged:


Error log timestamp 12/12/2006 22:44:9

The registers were:
EIP =  0x00daafcc
ESP =  0x0012e500
EBP =  0x0012fe44
EAX =  0x016bf854
EBX =  0x00dd5120
ECX =  0x00000001
EDX =  0x000001e4
EDI =  0x0012fe30
ESI =  0x0012fe44
CS  =  0x0000001b
DS  =  0x00000023
ES  =  0x00000023
SS  =  0x00000023
End Registers

Error log timestamp 12/12/2006 22:44:09
Message 1001:
a non-continuable protection violation has occurred. Check ERROR.LOG file.


Cause

The interface between RequistePro and the IBM TrackPoint driver is not operating properly on Japanese operating systems. This issue has been identified as a product defect and has been logged under APAR PK49204.

Environment

IBM ThinkPad X41 / X60 / T42 / T60
Japanese Windows® XP SP2
Rational RequisitePro v7.0.x

This problem does not occur on English Windows platforms.

Resolving the problem

Workaround: Do not use the TrackPoint of the IBM ThinkPad models.

Related information

Japanese Technote

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Document information


More support for:

Rational RequisitePro
Views

Software version:

7.0

Operating system(s):

Windows

Reference #:

1307869

Modified date:

2010-11-18

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