Question & Answer
Question
What are the troubleshooting steps to resolve issues with IBM® Rational® RequisitePro® Email notification when using the SMTP/Pop3 protocol?
Answer
These steps should be used to validate whether that the SMTP Server is working properly:
- Open a telnet connection to the mail server using port 25.
From the command prompt enter the following command:
telnet mailserver 25
Response:
220 mailserver ESMTP
If the server does not accept the connection, the client quits.
- If a connection is established, enter the following client command to send a HELO request and wait for the response:
HELO yourdomainname
Response:
250 user1.domain.com Hello, pleased to meet you
If the server does not accept the request, the client quits.
- Enter the following client command to send a MAIL request showing the envelope sender address, and wait for the response:
MAIL FROM:<reqpro@domain.com>
Response:
250 ok
If a 250 line appears, the send was successful.
If the server does not accept the request, the client quits.
- Enter the following client command to send one RCPT request for each envelope recipient address and wait for a response after each address:
RCPT TO:<user1@domain.com>
Response:
250 ok
If a 250 line appears, the send was successful. Keep track of which addresses are accepted.
If none of the addresses are accepted, the client quits.
- Enter the following client command to send a DATA request and wait for the response:
DATA
Response:
354 go ahead
The 354 line indicates that a message can be entered.
If the server does not accept the request, the client quits.
- Enter the following client commands to send the encoded message, ending with "." on a line by itself:
Date: 31 Dec 2001 04:10:45 -0000
From: reqpro@domain.com
To: user1@domain.com
Subject: reqpro
Testing SMTP for reqpro email notification.
. <--(a period on its own ends the message)
Response:
250 ok
The 250 line concludes this simple test.
[{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Email Notification","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.0.0.4;7.0.0.5;7.0.0.6;7.0.1;7.0.1.1;7.0.1.2;7.0.1.3;7.0.1.4;7.0.1.5;7.0.1.6;7.1;7.1.0.1;7.1.0.2","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21151669