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LO59027: UNREAD MARKS DO NOT SYNC WHEN MAIL WAS VIEWED IN AIRPLANE MODE ON IPHONE

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You can track all active APARs for this component.

APAR status

  • Closed as microcode or hardware problem.

Error description

  • Lotus Notes, Domino and Traveler 8.5.2
    
    With mail synched to an iPhone with Traveler account, when
    emails are read in Airplane mode, the unread/read marks never
    sync back to the Domino server mail file.
    
    Steps to reproduce:
    
    - Configure mail with Traveler account on iPhone with unread
    messages in the mail file's inbox.
    
    - On the iPhone, go to Settings and turn on "Airplane Mode".
    By default this will disable all network connections.
    
    - Close settings and go to Mail
    - Open the Inbox and read a couple of messages.
    - (note: you will correctly get prompted that the connection is
    not available since Traveler is trying to sync)
    
    - These messages will now appear as "read" on the phone.
    - Go back to settings and disable Airplane Mode
    - Sync mail with the server.
    
    Now notice in the Notes client that those messages viewed while
    in Airplane mode still appear as "unread" in Notes.   Even after
    multiple syncs, the unread marks do not update the Notes mail
    file.
    

Local fix

  • Manually change the unread status in Notes.
    

Problem summary

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# JSTN8EN278.
    The problem was caused by a hardware or microcode failure.
    

APAR Information

  • APAR number

    LO59027

  • Reported component name

    DOMINO SERVER

  • Reported component ID

    5724E6200

  • Reported release

    850

  • Status

    CLOSED MCH

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-03-04

  • Closed date

    2011-03-21

  • Last modified date

    2011-03-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



Document information

More support for: IBM Domino

Software version: 8.5

Reference #: LO59027

Modified date: 21 March 2011


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