IZ21536: KCIIN2478E SECUREMAIN LOCK PREVENTS THE ECLIPSE HELP SERVER FROM STARTING

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You can track all active APARs for this component.

APAR status

  • Closed as duplicate of another APAR.

Error description

  • Severity: 3
    Approver:AS
    Compid:  5608A41CI Distributed Installer
    Abstract:secureMain lock causes the Eclipse Help Server to not
    start
    
    Environment:
      Linux and AIX platforms (Any Linux/Unix TEPS platform)
      TEPS, KKF - Eclipse help server component
    Problem Description:
      secureMain lock sets permissions on some KKF component files
      that causes the startup of the Eclipse help server to fail.
    
      Customer and support personal have noted specific files need
      to have execute permissions added back.
      $CANDLEHOME/<architecture>/kf
      IC_end.sh
      IC_start.sh
      kkfconfig.sh
      kkfend.sh
      kkfstart.sh
      Customer also noted that $CANDLEHOME/config files needed write
      permission added back.
    
    Error Received:
    After running the following command "secureLock candle" I get
    the
    following error;
    
    candle@xtmpzs001:~> itmcmd agent start cq
    Starting Tivoli Enterprise Portal Server ...
    Eclipse Help Server is required by Tivoli Enterprise Portal
    Server
    (TEPS) and will be started...
    KCIIN2478E Eclipse Help Server could not be started
    Tivoli Enterprise Portal Server started
    
    Detailed Recreation Procedure:
    ==============================================
    *** Started with a WORKING environment where itmuser can start
    ***
    ==============================================
    [itmuser@xxxxxx ITM]$ bin/itmcmd agent start cq
    Starting Tivoli Enterprise Portal Server ...
    Eclipse Help Server is required by Tivoli Enterprise Portal
    Server (TEPS) and will be started...
    Eclipse Help Server was successfully started
    Tivoli Enterprise Portal Server started
    [itmuser@xxxxxx ITM]$ date
    Fri May  2 09:31:20 EDT 2008
    [itmuser@xxxxxx ITM]$
    [itmuser@xxxxxx ITM]$ bin/itmcmd agent stop cq
    Stopping Tivoli Enterprise Portal Server ...
    Product Tivoli Enterprise Portal Server was stopped gracefully.
    Agent stopped...
    [itmuser@xxxxxx ITM]$ bin/cinfo -r
    
    *********** Fri May  2 09:35:56 EDT 2008 ******************
    User: itmuser Groups: users db2grp1
    Host name : xxxxxx.itsmkm.can.ibm.com   Installer
    Lvl:06.20.00.00
    CandleHome: /opt/IBM/ITM
    ***********************************************************
    Host     Prod  PID    Owner    Start  ID    ..Status
    xxxxxx  kf    12016  itmuser  09:30  None  ...running
    [itmuser@xxxxxx ITM]$ bin/itmcmd agent stop kf
    Stopping IBM Eclipse Help Server ...
    Product IBM Eclipse Help Server was stopped gracefully.
    Agent stopped...
    
    ================================================
    *** Going to run secureMain lock now ***
    ================================================
    [itmuser@xxxxxx ITM]$ bin/secureMain lock
    Enter the root password if prompted
    Password:
    find: warning: you have specified the -depth option after a
    non-option argument -type, but options are not positional
    (-depth affects tests specified before it as well as those
    specified after it).  Please specify options before other
    arguments.
    [itmuser@xxxxxx ITM]$ date
    Fri May  2 09:40:23 EDT 2008
    [itmuser@xxxxxx ITM]$ bin/itmcmd agent start cq
    Starting Tivoli Enterprise Portal Server ...
    Eclipse Help Server is required by Tivoli Enterprise Portal
    Server (TEPS) and will be started...
    KCIIN2478E Eclipse Help Server could not be started
    Tivoli Enterprise Portal Server started
    [itmuser@xxxxxx ITM]$ date
    Fri May  2 09:51:40 EDT 2008
    [itmuser@xxxxxx ITM]$ bin/cinfo -r
    
    *********** Fri May  2 09:52:16 EDT 2008 ******************
    User: itmuser Groups: users db2grp1
    Host name : xxxxxx.itsmkm.can.ibm.com   Installer
    Lvl:06.20.00.00
    CandleHome: /opt/IBM/ITM
    ***********************************************************
    Host     Prod  PID    Owner    Start  ID    ..Status
    xxxxxx  cq    15645  itmuser  09:50  None
    ...running[itmuser@xxxxxx ITM]$ bin/itmcmd agent start kf
    Starting IBM Eclipse Help Server ...
    KCIIN0198E Unable to start agent. Please, check log file.
    ================================================================
    ===
    
    Related Files and Output:
      n/a
    

Local fix

  • do "candle@xtmpzs001:/opt/IBM/ITM/config> chmod 754 *"
    
    KF will start (works)
    

Problem summary

Problem conclusion

Temporary fix

Comments

  • The fix to this APAR is included within IZ22067.  IZ22067
    addressed secureMain issues with a number of products.
    

APAR Information

  • APAR number

    IZ21536

  • Reported component name

    OMEG DIST INSTA

  • Reported component ID

    5608A41CI

  • Reported release

    610

  • Status

    CLOSED DUB

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2008-05-02

  • Closed date

    2008-06-25

  • Last modified date

    2008-12-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Tivoli Components
ITM Distributed Installer V6

Software version:

610

Reference #:

IZ21536

Modified date:

2008-12-15

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