IV06714: THE IS NO ASSOCIATION (IN RELATED RECORDS TAB) BETWEEN THE TSRM TICKETS AND THE CATALOG REQUEST TICKET.

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APAR status

  • Closed as program error.

Error description

  • PROBLEM:
    The is no association between the TSRM tickets and the Catalog
    Request.
    
    PERFORMANCE ISSUE:
    No.
    
    STEPS TO REPRODUCE:
    1. Go to Offering Catalog
    2. Select any offering. Click Order Now!
    3. Service Request SRxxxx is created for Catalog Request CRyyyy
    4. Go to Service Request, open SRxxxx, click on Related Records
    tab,
    Catalog Request CRyyyy is not listed there.
    
    CURRENT ERRONEOUS RESULT:
    Catalog Request ticket is not listed under the Related Records
    tab of the SR ticket.
    
    EXPECTED RESULT:
    Catalog Request ticket listed under the Related Records tab.
    
    ADDITIONAL INFO:
    Update from development team on what's in TSRM 7.1 and missing
    in 7.2.x;
    
    SRM 7.1
    - The SR\Problem\Incident applications included an action to
    create a
      Catalog Requisition
    - When the action was invoked, the Offering Catalog application
    was
      launched
    - When the request was submitted following information was
    available
       - From the original SR, the Relate Records tab showed the
         Catalog Request that was created
       - From the View Catalog Requests application, the History tab
         included a Related Tickets section and referenced the
    original
    ticket used to create the CR
    
    SRM 7.2.x
    - The SR\Problem\Incident applications do not include an action
    to
      create a Catalog Requisition
    - The View Catalog Requests application History tab does not
    include
      a Related Tickets section
    - The SR\Problem\Incident applications Related Records tab does
    not
      show the Catalog Request.
    
    ENVIRONMENT:
    - TSRM 7.2.1
    - Base 7.1.1.7
    

Local fix

  • N/A
    

Problem summary

  • THE IS NO ASSOCIATION (IN RELATED RECORDS TAB) BETWEEN THE TSRM
    TICKETS AND THE CATALOG REQUEST TICKET.
    

Problem conclusion

  • The fix for this APAR will be available on a next Fix Pack
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV06714

  • Reported component name

    TIV SERVICE CAT

  • Reported component ID

    5724S85C0

  • Reported release

    720

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-08-22

  • Closed date

    2011-09-12

  • Last modified date

    2011-11-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TIV SERVICE CAT

  • Fixed component ID

    5724S85C0

Applicable component levels

  • R721 PSY

       UP



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Document information


More support for:

Tivoli Service Request Manager

Software version:

720

Reference #:

IV06714

Modified date:

2011-11-01

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