IC68487: TSM SERVER INSTALLATION MAY FAIL WHEN USING INSTALLATION IMAGE EXTRACTED ON THE PATH WHICH CONTAINS NON ASCII CHARACTERS.

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APAR status

  • Closed as fixed if next.

Error description

  • TSM Server installation may fail when using the installation
    image extracted on the path which contains non ascii characters.
    
    The following errors are seen in log.txt:
    
    INFO : key: SOFTWARE\IBM\ADSM\CurrentVersion, value: Path (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : Issuing rxa function to get value (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : Issuing cmd: REG QUERY
    HKLM\SOFTWARE\IBM\ADSM\CurrentVersion /v Path (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : rc from cmd: 1 (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    WARNING : cmd stderr: ?G???[: ?w???????????W?X?g??
    ?L?[???????l??????????????????????
     (from com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : result: null (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : This is a Windows system (from
    com.tivoli.dsm.install.RedefineInstances.<init>)
    INFO : key: SOFTWARE\IBM\ADSM\CurrentVersion\Server, value:
    InstanceInfo (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : Issuing rxa function to get value (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : Issuing cmd: REG QUERY
    HKLM\SOFTWARE\IBM\ADSM\CurrentVersion\Server /v InstanceInfo
    (from com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : rc from cmd: 1 (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    WARNING : cmd stderr: ?G???[: ?w???????????W?X?g??
    ?L?[???????l??????????????????????
     (from com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    INFO : result: null (from
    com.tivoli.dsm.install.RedefineInstances.getRegistryKey)
    SEVERE : Could not establish a Base Protocol connection (from
    com.tivoli.dsm.install.RedefineInstances.<init>)
    
    TSM Versions Affected:
    TSM 6.1 for Windows
    
    Initial Impact: Low
    
    Additional Keywords:
    zz61 install
    

Local fix

  • Local Fix:
    Extract installation image on the path which does not contain
    non ascii characters.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This problem is projected to be fixed in a future version of
    the Tivoli Storage Manager server.  Note that this is subject
    to change at the discretion of IBM.
    Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, z/OS, and
    Windows.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC68487

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61W

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-05-09

  • Closed date

    2010-06-01

  • Last modified date

    2010-06-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP

  • R61Z PSY

       UP

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

  • R62Z PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61W

Reference #:

IC68487

Modified date:

2010-06-01

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