IC53977: INCORRECT ANR8840E MESSAGES ISSUED IF LIBRARY SERIAL MISMATCH

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If the library actual serial number does not match the serial
    stored in TSM database, the server may issue an incorrect:
    
    ANR8840E Unable to open device lb2.1.0.3 with error  2167716
    
    where the error number is a random number which is actually the
    handle returned by the open call for the library device.
    This may mislead troubleshooting towards device driver or
    operating system problems.
    
    Customer/L2 Diagnostics:
    A PVR MMS server trace will show the real cause of the error:
    [mmslib.c][10660]: Library IBM3582 Obtained device=lb2.1.0.3,
    source=TIVOLI, remoteLib=0.
    [mmslib.c][7351]: Open the autochanger for library IBM3582
    [mmsscsi.c][11225]: Opening lb2.1.0.3.
    [pspvr.c][2538]: device //./Changer0 is opened with handle
    2167716
    [pvr.c][11193]: (PvrOpenAutoDevice) Library IBM3582 open rc 0
    with handle 2167716 will go to MmsLtsCheckAutoID
    [mms.c][3020]: Entering lts checkAutoId with openRc 0 and handle
    2113a4.
    [mmsscsi.c][18229]:  (ScsisheckAutoID) Checking Library IBM3582
    information with open rc = 0  and handle 2167716
    [mmslib.c][15252]: (MmsGetInMemLibId) Fetching current mapping
    info for library IBM3582 is serial [0000013135621000] vendor []
    serialCreated is 1 and WWN is [500308C14071A003].
    [mmsscsi.c][18374]: (ScsiCheckAutoID) Library IBM3582 devtype 1
    opened with handle 2167716 will go to autoXinquiry
    [mmsscsi.c][17948]: Issuing Xinquiry to library with handle
    2167716
    [mmsscsi.c][18033]: ADSM_DDIOC_XINQUIRY to library is successful
    and  library WWN is invalid.
    [mmsscsi.c][18043]: ADSM_DDIOC_XINQUIRY to library is sucessful
    and get serial 0000013015891000.
    [mmsscsi.c][18407]: (ScsiCheckAutoID) Xinquiry success for
    Library IBM3582 opened with path lb2.1.0.3 serial
    [0000013015891000] vendor [IBM] wwn []
    [mmsscsi.c][18423]: (ScsiCheckAutoID) Lib IBM3582 wwn does not
    match  DB wwn is 500308C14071A003 inquiry wwn is
    [mmsscsi.c][18496]: (ScsiCheckAutoID) Serial number
    mismatch.Serial in descritpor is [0000013135621000] and serial
    from inquiry is [0000013015891000] for Lib IBM3582.  We will go
    do discovery!
    [pspvr.c][2576]: device with handle 2167716 is closed
    [mmsscsi.c][18516]: (ScsiCheckAutoID) PvrDiscoverPath failed for
    Library IBM3582 with rc 268
    [mmsscsi.c][11244]: Open failed for lb2.1.0.3 with open error
    2167716 and return code 30.
    
    TSM Versions Affected: 5.3 and 5,4
    
    Initial Impact: Low
    
    Additional Keywords: ANR8441E
    

Local fix

  • Update library path with AUTODETECT=yes and library with
    SERIAL=AUTODETECT
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: TSM customers using the TSM server with      *
    *                 SAN discovery option on.                     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 5.4.3 and 5.5.1.                    *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed in the TSM server.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC53977

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    53W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2007-10-08

  • Closed date

    2007-11-04

  • Last modified date

    2007-11-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R53A PSY

       UP

  • R53H PSY

       UP

  • R53L PSY

       UP

  • R53S PSY

       UP

  • R53W PSY

       UP

  • R54A PSY

       UP

  • R54H PSY

       UP

  • R54L PSY

       UP

  • R54S PSY

       UP

  • R54W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

53W

Reference #:

IC53977

Modified date:

2007-11-06

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