IC53568: A BACKUP OF MANY OBJECTS FAILS WITH PROTOCOL ERROR.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • A backup fails with following errors.
    actlog shows:
    07/06/16   07:03:27    ANR0444W Protocol error on session xxx
    for node xxx (AIX) - out-of-sequence verb (type ping) received.
    07/06/16   07:03:27  ANR0421W Session xxx for node xxx (AIX)
    refused - sign-on protocol violation.
    dsmerror.log shows:
    06/16/07   06:32:13 sesscntl.cpp        (3060): sessOpen: Error
    136 sending SignOn verb to server
    06/16/07   06:32:13 ANS1811S TSM session could not be
    reestablished.
    06/16/07   07:03:08 session.cpp         (3297): sessSendVerb:
    Error sending Verb, rc: 136
    06/16/07   07:03:27 ANS1999E Selective processing of '/xxx/*'
    stopped.
    06/16/07   07:03:28 sesscntl.cpp        (3060): sessOpen: Error
    136 sending SignOn verb to server
    06/16/07   07:03:28 ANS1026E The session is rejected: There was
    a communications protocol error.
    Affected Levels: TSM Client 5.3 and 5.4 on all platforms
    Initial Impact: Medium
    Additional Keywords: BUFFER LOST producer consumer deadbeef
    deathtoken RC_COMM_PROTOCOL_ERROR
    

Local fix

  • use LAN backup instead of Lanfree.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All backup-archive clients, which support    *
    *                 LAN-free data movement.                      *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 5.4.2. Note that this is subject    *
    *                 to change at the discretion of IBM.          *
    ****************************************************************
    *
    

Problem conclusion

  • The client has been fixed so the problem no longer occurs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC53568

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    53A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2007-08-26

  • Closed date

    2007-09-24

  • Last modified date

    2008-08-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM      DSMAGENT DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R54A PSY

       UP

  • R54D PSY

       UP

  • R54E PSY

       UP

  • R54F PSY

       UP

  • R54H PSY

       UP

  • R54I PSY

       UP

  • R54L PSY

       UP

  • R54P PSY

       UP

  • R54S PSY

       UP

  • R54W PSY

       UP

  • R54X PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

53A

Reference #:

IC53568

Modified date:

2008-08-21

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