SurePOS 500-xx3/xx4 Video Driver - Frequently Asked Questions

Technote (FAQ)


Question

The 4840-xx3 and 4840-xx4 utilize a different video component. Documentation is needed in order to assist end users with installing new platforms and/or migrating existing installations to the new hardware.

Answer

The following FAQ's are designed to assist end users with video driver installation and/or platform migration between the 4840-xx3 and 4840-xx4 systems.

Question: Where do I obtain the correct video driver for my 4840-xx3 and/or 4840-xx4 system?

Answer: The correct video driver package is posted on the SurePOS 500 main support page, accessible via the following URL:

http://www2.clearlake.ibm.com/store/support/html/surepos500.html

Please select the hyperlink appropriate for the machine type you are installing.

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Question: There is only one Windows video driver install package posted on the web, do the 4840-xx3 and 4840-xx4 both use the same Windows video driver?

Answer: No, a different video driver is required on each platform. The posted install package includes an intelligent driver installer that determines which platform is being installed (4840-xx3 or 4840-xx4) and then automatically installs the correct video driver for it. Since the determination of which driver to install is automatically made by the installer at run time, the same driver install package is appropriate for both the 4840-xx3 and 4840-xx4 platforms.

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Question: Can I use the default video driver included in Windows, rather than the video driver posted on the SurePOS 500 page?

Answer: Product testing is performed using the driver packages posted on the SurePOS 500 main support page and the IBM posted packages are the only formally supported driver set. In order to ensure you are operating with an IBM supported and tested configuration, the drivers posted on the SurePOS 500 page should be used on the 4840-xx3 and 4840-xx4 platforms.

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Question: I have downloaded the Windows video driver install package from the web, how do I install the correct video driver for my 4840-xx3 and 4840-xx4 system?

Answer: To install the appropriate driver, it is only necessary to invoke install.exe. The installer package will determine which platform is being installed (4840-xx3 or 4840-xx4) and then automatically install the correct driver.

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Question: Does the 4840-xx3 / 4840-xx4 video driver installer support a silent install mode?

Answer: Yes, if install.exe is invoked with a "-silent" switch, no prompts will be echoed to the screen. The correct video driver for the 4840-xx3 or 4840-xx4 will automatically and silently, be installed. Once the driver installation is complete, it will be necessary to reboot the system in order for the changes to take effect.

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Question: Can I take a Windows system image created on the 4840-xx3 and run it on the 4840-xx4, without making any changes?

Answer: No, not if the 4840-xx3 video driver is already installed on the 4840-xx3 image. The 4840-xx3 video driver is not compatible with the 4840-xx4 and the system will boot to a black screen on the primary video when the 4840-xx3 image is booted on the 4840-xx4. (Please see the question regarding a black screen below, for the resolution of this condition). If the video driver has not yet been installed on the 4840-xx3 image, it should boot on the 4840-xx4 normally and without any changes. The appropriate video driver can then be installed, using the procedures described above.

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Question: Can I take a Windows system image created on the 4840-xx4 and run it on the 4840-xx3, without making any changes?

Answer: No, not if the 4840-xx4 video driver is already installed on the 4840-xx4 image. The 4840-xx4 video driver is not compatible with the 4840-xx3 and the system will boot to a black screen on the primary video when the 4840-xx4 image is booted on the 4840-xx3. (Please see the question regarding a black screen, and also the additional image migration notes below, for the resolution of this condition).

Additional 4840-xx4 to 4840-xx3 image migration notes:

  • If the 4840-xx3 includes the NVIDIA second video adapter:
    1. Use Option 1, VGA Mode to correct the blank screen condition.
    2. The NVIDIA display adapter should be disabled in Device Manager prior to removing the existing video driver and then re-enabled after the primary video driver installation is complete.
    3. If the operating system is WEPOS, the new video driver should be installed when the system is in VGA Mode, rather than normal mode.
  • If a Windows dialog regarding file overwrites is encountered when installing the new video driver, please select the option to overwrite the existing file with the one from the driver install package.

If the video driver has not yet been installed on the 4840-xx4 image, it should boot on the 4840-xx3 normally and without any changes. The appropriate video driver can then be installed, using the procedures described above.

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Question: I have moved a Windows system image and/or hard disk drive between the 4840-xx3 and 4840-xx4 systems and when I boot the machine my primary video screen is black. How do I correct this condition?

Answer: The black screen occurs because a different video driver is required on each platform. In order to correct this condition, please perform one of the following sets of corrective actions/options:

Option 1:
  • Reboot the system and press F8 in order to enter Windows VGA Mode. (Select 'Enable VGA Mode' from the F8 options menu).
  • Run the new video driver install program in order to remove the existing video driver.
  • Reboot the system into normal mode. Ignore any new device found dialogs. (Press Cancel to exit the driver install Wizard).
  • Run the new video driver install program again, in order to automatically install the driver appropriate for the 4840-xx3 or 4840-xx4 platform.
  • Reboot the system.

Option 2:
  • If a second display is available, connect an external display to the VGA port on the SP500 tailgate.
  • Run the new video driver install program in order to remove the existing video driver.
  • Reboot the system. Ignore any new device found dialogs. (Press Cancel to exit the driver install Wizard).
  • If desired, the external display can now be disconnected.
  • Run the new video driver install program again, in order to automatically install the driver appropriate for the 4840-xx3 or 4840-xx4 platform.
  • Reboot the system.

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Question: Is it possible to have a single Windows system image that will support both the 4840-xx3 and 4840-xx4 platforms?

Answer: Yes. If the video driver install is performed after the operating system boots for the first time, a single image which supports both platforms, can be created. This can be accomplished in numerous ways. One example is to build the core system image without the video driver installed and then use the Windows Runonce capability in order to run the video driver installer after the system boots for the first time. Information about Runonce operations under Windows, can be found on the Microsoft web site. The following are some example articles that can be referenced for additional details:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/setupapi/setup/run_and_runonce_registry_keys.asp

http://support.microsoft.com/?kbid=179365

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314866

Please note that the Runonce implementation involves modifying the Windows registry. Great care should be taken when editing the registry. If done incorrectly, reinstallation of the operating system may become necessary.

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Document information


More support for:

SurePOS 500 Series
Drivers

Version:

4840-xx3, 4840-xx4

Operating system(s):

Windows 2000, Windows XP

Reference #:

R1003646

Modified date:

2006-06-09

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