Perl Script for use in automating the update of your Agent Expert Advice files for adding http links to point to your knowledgebase of choice.
Expert Advice Knowledgebase Automation Update Script
This Script based tool will automate the update of Agent Expert advice files to add an http link to your knowledge base of choice. The Script will open the existing Expert Advice file, parse the file and add two hyper links. One hyper link at the top of the page links to the knowledge base link that is the second added hyper link. The second hyper link links to the your knowledge base. The Expert Advice Update script can be edited to change the knowledge base http link to point to the knowledge base you prefer for the Agent Expert Advice files that you wish to modify. The current knowledge base is set for 'http://search.technet.microsoft.com/?query=...'.
The script uses the parsed filename of the Expert Advice as the search arguments used by the added knowledge base hyper link. The filename of the Expert Advice matches with the kXX Agent Situation name for resolution within the TEP for display in Situation Workspace details.
After the script has been executed, you can review of the updated Expert Advice, using a web browser, and exercise the added knowledge base link for context accuracy. The Expert Advice htm knowledge base hyper link search arguments can be manually edited as needed.
These Expert Advice files are located on the TEP Server. The Expert Advice files are Language support enabled and this tool will handle expert advice files written in different languages. The script will update the expert advice files for all installed languages.
The solution download includes the perl script used to update the expert advice files and an video that gives step by step instructions on how to use the tool.
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IBM Tivoli Monitoring
- Perl 5
- Ability to play Microsoft AVI video files for demonstration