IBM Certified Pre-owned solutions for enterprise clients and public sector clients

IBM is proud to offer both large and small businesses, schools and educators a 20% discount on all PCs. What a great way to enjoy top rated leading edge technology at a fraction of the original cost. IBM certified pre-owned equipment can provide you a more cost-efficient technology solution with the quality you expect and can trust. We always have a great selection of PC products priced to fit any budget from top rated vendors such as Lenovo, Apple, HP, and more.

From notebooks and desktops to monitors and peripherals, there's no better way to save on genuine IBM solutions than with IBM Certified Pre-owned equipment. IBM Certified Pre-owned PC product purchases includes a 15-month quality satisfaction assurance on PCs & displays for free.


Laptops

Laptops

Go mobile for less with laptops optimized for portability, connectivity and security.

Desktops

Desktops

Choose from a variety desktop models - including high-end gaming machines.

Monitors

Monitors

Super deals on flat panel displays. Hurry, supplies are very limited.

Tablets & Smart Phones

Tablets & Smart Phones

Wireless portability at a great price.

Deep discounts and savings on Apple, Dell and more!

Smart Watches

Smart Watches

Save big on smart watches.


Parts and Accessories

Parts and Accessories (US ONLY)

Optimize your system performance with memory and other features for PCs.

Pre-owned servers and storage

Pre-owned servers and storage

Power, mainframe & storage products refurbished to IBM standards.

Shipping options

Standard ground shipping is free for every IBM Certified Pre-owned PC and PC accessory order shipping within the 48 contiguous US states*.

Expedited Shipping (available for orders shipped within the 48 contiguous US states)*:

Next business day delivery

Laptop: $40.00

Desktop / monitor / PC printer: $67.00

Parts:

Docking station or larger: $40.00

Other: $25.00


2nd business day delivery

Laptop: $35.00

Desktop / monitor / PC printer: $60.00

Parts:

Docking station or larger: $35.00

Other: $20.00


Shipping options for US addresses outside the continental US:

Alaska and Hawaii (within 5 business days)

Laptop: $65.00

Desktop / monitor / PC printer: $107.00

Parts:

Docking station or larger: $65.00

Other: $30.00


Puerto Rico and US Virgin Islands

Laptop: $55.500

Desktop / monitor / PC printer: $97.00

Printer: $97.00

Parts:,

Docking station or larger: $55.00

Other: $30.00


*Product offer details

1. All orders subject to product availability.

2. IBM reserves the right to modify or withdraw this offer at any time without notice.

3. Shipments may be delayed due to business closings or delays based upon weather or other circumstances.

4. Orders must be properly completed by 1:30PM Eastern Time to ship same day: Orders completed after 1:30PM Eastern Time, on holidays, business closings due to holiday or on weekends, ship the next business day. An order is considered properly completed when IBM has approved the customer's method of payment, including any necessary credit authorizations.

5. Orders must be placed on the Web at www.ibm.com/shop/used or via phone at 1-866-IBM-11231-866-IBM-1123, option 1.

Order status: When will my order arrive?

How your IBM.com order gets processed:

1. You receive IBM.com confirmation number when your order is submitted.

2. Upon receipt of your order, our order fulfillment team verifies product availability and processes credit card authorization.*

3. You receive e-mail confirmation of your credit card authorization - within 1 business day of placing your order.

4. You receive final e-mail confirmation with order tracking information - within 1 business day after credit card authorization.

Shipment delivery timelines:

Free ground shipping: Your equipment will arrive within 5 business days of properly completing your order.

Next business day delivery: Your equipment will arrive within 1 business day of properly completing your order.

2nd business day delivery: Your equipment will arrive within 2 business day of properly completing your order.

Your order is considered properly completed when IBM has approved your method of payment, including any necessary credit authorizations.

* For our customers' protection, part of IBM's credit card fraud prevention practice is to contact customers whose Ship-to address is different from their Billing address in their order. This process of verifying order information may cause delay of shipment.

I haven't received order confirmation or UPS tracking #. What should I do?

If you don't receive e-mail confirmation about your credit card authorization or UPS tracking info., and you have not been contacted by a sales representative to verify your order within 2 business days of placing it, please contact our customer service team via e-mail at: pcused@us.ibm.com and include your IBM.com CN confirmation number.

You can also reach them at 1-866-861-5448, option 4.

Hours of operation are Mon.-Fri., 8am-6pm EST.

How do I cancel my order?

To cancel an order, please call 1-866-IBM-11231-866-IBM-1123, option 1. An IBM.com sales representative will be happy to assist you in canceling your order or recommending alternative products that will better suit your needs.

Warranty information

When you buy IBM Certified Pre-owned PCs from IBM.com, be assured that your satisfaction is our guarantee.

7-day Money Back Guarantee

If for any reason you are not satisfied with an IBM Certified Pre-owned PC you acquire, you may return it to IBM within seven (7) days after you receive delivery to obtain a full refund.

This option does not apply to non-IBM programs when sold as a separate product when the license seal and/or shrink-wrap has been broken.

15-month Quality Satisfaction Assurance

IBM assures your complete satisfaction with the quality and reliability of our Certified Pre-owned PCs for fifteen (15) months from the date of delivery.

If you call after seven (7) days but within fifteen (15) months of receiving delivery, an equivalent Machine selected by IBM Corporation will be shipped in exchange for the original Machine. Such replacement will be shipped after you have returned the original Machine to us.

This option does not apply to non-IBM programs when sold as a separate product when the license seal and/or shrink-wrap has been broken.

Warranty for Equipment labeled "New"

Occasionally, we offer new condition PC products which are covered by manufacturer warranty, for example 1 year warranty by Lenovo. These products will be clearly labeled "New" and the manufacturer warranty timeframe stated on the IBM.com website. IBM's 7-day Money Back Guarantee does apply to any "New" PC product we sell, however, our 15-Month Quality Satisfaction Assurance does not apply.

If you purchase a "New" condition PC from us, the manufacturer warranty information including customer service numbers, is included in your PC shipment. Please save that documentation and contact the manufacturer to exercise warranty.

Returns policy

7-day Money Back Guarantee

15-month Quality Satisfaction Assurance

If for any reason you are not satisfied with an IBM Certified Pre-owned PC you acquire, you may return it to IBM within seven (7) days after you receive delivery to obtain a full refund.

For 7-day Money Back returns, the credit card refund will be completed with your bank within 10 business days after the machine has returned and the serial number has been verified by our warehouse.

If you call after seven (7) days but within fifteen (15) months of receiving delivery, an equivalent Machine selected by IBM will be shipped in exchange for the original Machine. Such replacement will be shipped after you have returned the original Machine to us.

These options do not apply to non-IBM programs when sold as a separate product when the license seal and/or shrink-wrap has been broken.

Replacement Machines are shipped via UPS Ground and should be received 5-7 days after your defective machine has been received and verified by our warehouse

How do I return the equipment?

Contact our Technical Support Hotline to set up a refund or return order. You'll be sent a pre-paid return shipping label. All returns must include the original Machine, power cords, keyboards, mouse, and any other associated documentation that was originally shipped with it.

Can I get a replacement shipped before I return the original machine?

The replacement can be shipped before the return, only if you agree to pay for the replacement unit and have a refund issued once your defective return has been received and verified.

Can I get my replacement machine shipment expedited?

Yes. For laptops, the charge is $40 for Next Day delivery and $35 for 2nd Day delivery. For Desktops or Monitors, the charge is $67 for Next Day delivery and $60 for 2nd Day delivery.

Contact our Technical Support Hotline

Call 1-800-334-9693, option 1, then option 1 again. Mon.-Fri. 8am-6pm (EST)

Or send e-mail to: USRAL7days@flextronics.com (within 7 days of receipt for full refund)

Or send email to: USRALHotline@flextronics.com (under 3-month Quality Sat. Guarantee or EWO)

When contacting the Hotline you need to provide:

1. Your name

2. Telephone number

3. E-mail address

4. 6-digit order number

5. Machine-model

6. Machine Serial Number (found on bottom of laptop or back of desktop/monitor)

We're here to help

Connect with IBM Pre-Owned Equipment Team

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Manager's pick

Product end of use disposal

IBM Certified Pre-owned

Fully tested, cleaned, and certified.

New

Product in pristine, new condition.

Open box

Product shipped and returned; may or may not have been used.

Scratch and dent

Purchase price is discounted accordingly.

Why buy from IBM?

A name you can trust.

IBM Certified Pre-owned

  • Also known as "refurbished".
  • Product returned from corporate lease.
  • Fully tested, cleaned, and certified functional according to IBM standards.
  • Product in excellent condition and looks virtually new.
  • Product covered by 7-day Money Back Guarantee and 3-month Quality Satisfaction Guarantee.
  • 1-year Extended Warranty Option available for additional charge.

New

  • Also known as "closed box".
  • Product never used.
  • Product in pristine, new condition.
  • Product covered by 7-day Money Back Guarantee and original manufacturer warranty.

Open box

  • Also known as "redistributed".
  • Product shipped and returned; may or may not have been used.
  • Fully tested and certified functional.
  • Product in excellent condition.
  • Battery is new.
  • Product covered by 7-day Money Back Guarantee and 3-month Quality Satisfaction Guarantee.
  • 1-year Extended Warranty Option available for additional charge.

Scratch and dent

  • Product returned from corporate lease.
  • Fully tested, cleaned, and certified functional according to IBM standards.
  • Product has cosmetic blemishes such as scratches and dents on exterior case, faded keys, scratches on LCD
  • Purchase price is discounted accordingly.
  • Product covered by 7-day Money Back Guarantee, 3-month Quality Satisfaction Guarantee.
  • 1-year Extended Warranty Option available for additional charge.

Why buy from IBM?

Why buy Certified Pre-owned PC products from IBM?

VALUE: We offer superior quality products at very competitive prices, backed by our 7-day money back guarantee, warranties, and free standard shipping–every day!

TRUST: We are IBM and we stand by every product we sell. You hold us to a higher standard and we strive to exceed your expectations. We're proud to deliver exceptional offerings and extraordinary customer service.

OPTIONS: Choose from a wide variety of products–Certified Pre-owned PCs in various conditions–pristine, slightly blemished, or scratch & dent. We also offer new condition PCs with cool features and original manufacturer warranties. We offer something to fit every budget.

EXTRA PROTECTION: In addition to our standard 3-month Quality Satisfaction Guarantee, we offer 1-year Extended Warranty Option (EWO) for a nominal fee. That means you get total 15 months protection.

THINK GREEN: The thousands of PCs we sell every year mean less assets being sent to landfills which positively impacts our environment.