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Please note this University will not be available on Sunday, April 20, 2014 between 03:00 - 23:30 GMT (11:00 pm EDT 04/19 - 07:30 pm EDT 04/20 ) due to a large infrastructure update.
We apologize for the inconvenience.

Getting Started

IBM System x Systems Connect eXpert Program is built on the IBM PartnerWorld University so as you prepare your system for the program, you are also able to access hundreds of other free online education modules.

1. Prepare your system

If this is the first time you access the IBM PartnerWorld University, we advise you to first Prepare your system. This online application will check whether your browser is ready to access the material on these pages, and offer links to technical FAQs, technology downloads, etc.

2. Register / Sign in now!

This online application will check whether your browser is ready to access the material on these pages, and offer links to technical FAQs, technology downloads, etc.

New users should then hit the Sign in now! button and register for ibm.com web sites. A specific enrollment page will be shown that will ask for your current job, specialty, etc.

At the end, you may use your personal userID to access the IBM PartnerWorld University.

The IBM System x Systems Connect eXpert Program does require acceptance of the terms and conditions of the program before participation.
The next time you visit, you can click the Sign in now! button and continue your education. The direct link for the IBM System x Systems Connect eXpert Program is http://www.ibm.com/partnerworld/SystemsConnecteXpert. Be sure to bookmark that link.

3. Table of Contents

After signon or registration, you will have access to your Systems Connect eXpert start page. It provides an overview of the program and the opportunity to choose an education path. You can choose the sales or technical education based on your job role. Then you can either take some education from the pools or take a module towards your next certification. These choices will always be available for you in the left navigation bar.

4. Go through all presentations in the workspace

It provides information on what web lectures are available. All selection of web lectures occurs from the Workspace. Note that some courses include multiple web lectures.

5. Certification Tests

All certification tests are taken in a proctored environment. Education is only one part of the suggested requirement to prepare for a certification. Experience in the field and knowledge from the job is also expected to complete a certification. More details can be found at ibm.com/certify.

General FAQ

1. What benefits may I earn in this program?

Enrollment in this program enables you to easily access and navigate to the key content you need to sell System x solutions. You may track your progress as you achieve your initial certification or work towards advanced certification. Not only can you view Sales & Technical Roadmaps, but the Education Pools will keep you informed of key business issues as well as help you maintain your skills. To learn more, please view the benefits tab in the Program Overview

2. Can I earn KYI Points in the eXpert program?

No. You may only earn KYI Points in the KYI program.

3. What is Restricted level?

A participant in the restricted level has not achieved their initial certification. Without the initial certification, limited benefits are provided in this program.

4. After my initial certification, am I required to take additional certifications?

No, you select the number of certifications you require as well as which one you want to pursue next. You must maintain one certification to remain active in the program.

5. How may I un-enroll in the program?

You may un-enroll in the program by sending an Email with the name, company name and email address of the participant who wishes to un-enroll.

6. How often are the Education Pools updated?

Education Pools will be refreshed at each half year with new or updated lectures.

7. Will I be notified when new or revised Certifications and Education Pools are available?

Yes. Notification of these changes will be posted on the "What's New" page located on the left navigation bar.

8. May I suggest topics for future certification tests and/or Education Pools?

Yes, please Email your suggestions to us for consideration.

Technical FAQ

For answers to technical questions, please access

This online application will check whether your browser is ready to access the material on these pages, and offer links to technical FAQs, technology downloads, etc

For additional help, you can contact us by Email or by phone at 1-888-302-7569.

What e-learning solution is used?

The IBM System Connect uses IBM Web Lecture Services (WLS) technology.

This is an innovative service developed by the Learning Technologies Group, who are part of AMS Learning Development (Europe), which helps you disseminate communications, information and training in a clear consistent and measured way to large numbers of people no matter where they may be.

We enable you to easily turn a presentation (Microsoft PowerPoint� or Lotus Freelance�) into an extremely effective Web Lecture without the need for any specialist equipment. Anyone within your organization can then access and review the web lecture via their standard web browser. Since the content is constantly available, the audience can review it when and where they want.

It's an ideal solution for distributed organisations, such as banks, dealer networks, sales groups, and many others. Using IBM Web Lecture Services, it is possible to communicate strategic messages clearly and consistently, train sales and marketing teams on new products, reduce training costs, improve overall communication, and much more.

Business benefits using WLS:

WLS will allow you to react 'time-to-market', improving communication and reducing your costs.

Simplicity

Creating a Web Lecture, a SME (Subject Matter Expert) only needs a scripted Freelance or Powerpoint presentation, a Web access and a touch-tone telephone.

Ease of delivery worldwide

Your audience only needs an audio-enabled PC, a Web browser and access to the internet.

Time and money savings

Reduced presentation creation and delivery time, no travel expenses, no development team required.

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Help Desk

Easy ways to get the answers you need.

For questions or remarks related to technical problems: