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IBM PartnerWorld - IBM PartnerWorld Profiling System

PPS Frequently Asked Questions (FAQ)

Overview

What is PPS?

PPS is the PartnerWorld Profiling System, an online profile and registration system that helps you maintain and support your IBM® PartnerWorld® relationships. More importantly, your profile in PPS determines your entitlements to content and benefits on the PartnerWorld Web site, as well as access into more and more Business Partner applications, like System Sales, Global Partner Portal and more in the future.

Why are there worldwide enterprises, country enterprises and locations?

PPS is reflection of how IBM Business Partners work with IBM in a variety of ways, but also how they organize themselves. At the local level, individual employees are associated with a particular work location, and some IBM relationships depend on those employees, with their unique skills, to be at a given location. So we have individuals, some contracts, and other appropriate items tied to locations. At a higher level, a firm consists of one or more locations, one of which may be considered "headquarters" and which collectively represent the entire firm's relationship with IBM doing business in a country. Those cross-firm attributes and the list of locations are displayed in a country enterprise record. Because a firm's headquarters may be anywhere in the world, PPS will now enable relevant aspects of the relationship, such as membership level status, to be aggregated across country boundaries, reflected in a worldwide enterprise record.

The PartnerWorld Profiling System works in a hierarchy with the following logic:

How do I access my profile?

Once your PartnerWorld registration is activated, you will use the IBM ID and password to log on to the PartnerWorld entitled Web site and PartnerWorld Profiling System.

When I log in to PPS, the screen background is blue. Why?

If a profile has not been changed over the last nine months, the background will display in blue. Check the "Profile has been verified" field to remove the blue background.

How do I create or re-set an IBM ID and/or password?

You can get or re-set an IBM ID and/or password through the My IBM Profile page. My IBM Profile page. If you forget your password, link to the My IBM Registration page.

What is a PRC vs. APA vs. PCC?

PRC is the Primary Relationship Contact. The PRC is the designated person associated with each company location who receives e-mails pertaining to PartnerWorld and who is responsible for taking action on these e-mails. There is one Primary Relationship contact. The Primary Relationship Contact was previously known as the Business Contact/PCC. APA is the Authorized Profile Administrator. APA's have administrative update authority. There can be multiple Authorized Profile Administrators. The PRC also has an APA role.

Why is a PRC/APA important?

The Primary Relationship Contact is important because it is a requirement of IBM PartnerWorld to have one person designated as PRC at each company location. The PRC is also important because they receive e-mails pertaining to PartnerWorld and are responsible for taking action on these e-mails.

The Authorized Profile Administrator is important because APAs have administrative update authority. PRCs also have this update authority.

How do I access PPS?

If you are a new IBM Business Partner, you will first need to join IBM PartnerWorld in order to gain access to the PartnerWorld entitled Web site and the PartnerWorld Profiling System (PPS).

Existing Business Partners with a profile in PPS will automatically be able to view their details upon entering the site. If you have a profile in PPS go to Update Profile.

How do I update a company's information?

In the PartnerWorld Profiling System, a company is referred to as a country enterprise If you are a Primary Relationship Contact at a headquarters location or an Authorized Profile Administrator:

How do I update a location's information?

If you are a Primary Relationship Contact or an Authorized Profile Administrator:

How do I update an employee's information?

Your own employee information:

If you are a Primary Relationship Contact or an Authorized Profile Administrator updating another employee's information:

How do I add a country enterprise?

In the PartnerWorld Profiling System, creating a new company is referred to as adding a location to a country enterprise If you are a Primary Relationship Contact at a headquarters location or an Authorized Profile Administrator:

When a World Wide Enterprise is added, CCMS returns a Site Party ID. Then PPS searches to ensure that the Site Party ID does not exist within PPS. It that Site Party ID does not exist, then the enterprise is added.

If the Site Party ID does exist, then the approver has three options:

Is it possible for a Site Party ID or an Org Party ID to change?

If the Site Party ID belongs to a Business Partner, then the Site Party ID is not allowed to change.

How do I invite multiple contacts to self-associate themselves to a location?

In the PartnerWorld Profiling System, you can invite multiple contacts to self-associate themselves to a location by uploading a simple CSV one-time file in a single operation. If you are a Primary Relationship Contact or an Authorized Profile Administrator:

How do I add a new employee to an existing company?

In the PartnerWorld Profiling System, you can create a new contact for an existing company by adding an employee to a location. If you are a Primary Relationship Contact or an Authorized Profile Administrator:

How do I add multiple employees to an existing location?

In the PartnerWorld Profiling System, you can add multiple employees to a company location via a CSV file in a single operation. If you are a Primary Relationship Contact or an Authorized Profile Administrator:

If you are an employee and wish to add yourself:

My country has been deployed to Blue Harmony SAP. Where do I manage my employees and access roles for Web Channel?

As part of deploying Blue Harmony SAP in IBM, your Business Partner employees and access roles in Partner Commerce (PC), Partner Commerce Servers (PC/S), and Online Price Request Application (OPRA) may have been automatically migrated to PPS. Their access roles have been mapped to equivalent roles on the Blue Harmony SAP system.

You manage your access roles for Blue Harmony SAP in PPS. The Authorized Profile Administrator (APA) chooses the appropriate role or roles for the employees in their company. A user can have multiple roles.

This means that instead of maintaining your access roles in these different applications, you now maintain them in a single place, making it easier for you to manage your roles. You should review any automatic migrations that have been done for accuracy.

How do I create a new location for an existing company?

If you are a Primary Relationship Contact or an Authorized Profile Administrator:

Review/update company/employee info

How do I inactivate an employee who leaves the company?

If you are an Authorized Profile Administrator:

How do I add, update, or inactivate multiple employees at an existing location?

In the PartnerWorld Profiling System, you can update or inactivate employees at a company location via a CSV or text file in a single operation. If you are a Primary Relationship Contact or an Authorized Profile Administrator:

How can I identify my Primary Relationship Contact (PRC) or if I am the PRC?

To identify the PRC:

If you are not the PRC and wish to identify the different roles at a location:

Note: This can only be done by a PRC, an APA, or someone with View only profile access.

To identify your role only:

How do I change the Primary Relationship Contact (PRC)?

You must have the Authorized Profile Administrator (APA) role to perform this function:

Where do I find my PartnerWorld membership level summary, and how do the points work?

For information on PartnerWorld membership level summary:

For information on point calculation towards PartnerWorld Level:

How do I publish/update information shown to customers, other Business Partners and IBM in "Find a Business Partner"?

Add / maintain certifications

How does the Authorized Profile Administrator or Distributor see the company certifications?

Where can the Authorized Profile Administrator find the accepted PartnerWorld certifications?

Where can I see the certifications/skills?

Where do I report new certifications by adding a candidate ID?

If you are an employee and have personal information update ability:

Note: PPS runs a query against the Professional Certification table to authenticate candidate ID credentials before adding them to the system. If the candidate ID is invalid, it is not entered into the system.

If you are a Primary Relationship Contact or an Authorized Profile Administrator:

Note: The candidate ID field holds up to 50 characters now.

Why aren't my certifications in PPS?

There are common issues related to why certifications are not in the PartnerWorld Profiling System:

How do I comply with my hardware contractual requirements?

Can I copy and move certifications?

Yes. Business Partners can choose to copy employees and move their certifications to a new location. When the Copy Employee option is selected, the Copy Certifications button is displayed on the Location List of Employees page. You can copy certifications for all employees selected for the current copy. However, this function does not apply when moving some employee IDs or non IBM certifications and leaving others. If the Business Partner wants to copy a subset of employee IDs, then they would run the copy function twice, selecting different people each time and switching the radio button.

See Location list of employees for step-by-step instructions.

Where do I indicate if someone has a sales or technical role for the certification status?

Communications and Benefits

What should I do to receive or not receive the weekly PartnerWorld newsflashes?

How should I subscribe to receive the monthly PartnerWorld newsletter?

As an Authorized Profile Administrator, how do I view all my company benefits?

How do I view all my relationships with IBM?

Where can I find information about the Value Package, Value Options and SAO?

Who can apply for Software Value Incentive, Value Advantage Plus, or Software Value Plus?

The Authorized Profile Administrator of the HQ location is the only person that can apply for Software Value Incentive, Value Advantage Plus, or Software Value Plus.

Agreements

How do I create an active agreement?

Miscellaneous

I am in a country that has been deployed to Blue Harmony SAP. Where do I apply for a Business Partner relationship agreement?

You apply for this agreement in PPS.

Where can I find more information about the PartnerWorld program?

Go to ibm.com/partnerworld

What can I do if I have more questions?

PartnerWorld provides you with easy access to assistance by e-mail or telephone in your local language. To find the PartnerWorld contact e-mail addresses and telephone numbers most convenient for you, just enter your location in the search box at ibm.com/partnerworld/contact

How can I give permission to make our company visible on the BP Connections site?

How do I add a Passport Advantage ID?

What should I do if I have forgotten my password?

Go to ibm.com/partnerworld and select Forgot your password?

How do I view my Verified Business Partner Solution (previously known as Customer Experience)?

How do I submit a Verified Business Partner Solution (previously known as Customer Experience)?

What reports are available in PPS?

The following reports are available at the worldwide and country levels:

The Employee and Skills reports are also available at the location level.

How do I qualify for Verified Industry Solution points?

Verified Industry Solution skill points are awarded when a skill in one of the nine IBM Industry Solution focus areas is demonstrated. Currently four points will be awarded for a period of one calendar year for the first demonstrated industry skill.

The nine Industry Solution focus areas are:

For Industry Solution specialty, Business Partners must demonstrate specific skills for the given industry incorporating the use of both IBM hardware and IBM middleware products. More information about the IBM Industry Solutions Specialty can be found at the following URL:

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