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Agile Communication Environment


ID#: 34990

Solution name:        

Agile Communication Environment

Solution description:

A communications-integration software platform that abstracts and exposes complex multi-vendor communications capabilities as standard Web Services to simplify Unified Communications integration with business applications and processes and deliver enhanced business agility and productivity.

Solution web page: 


This solution has been verified by IBM

Technical validations

Ready for IBM DB2 database software

Ready for IBM DB2 database software

Avaya Agile Communication Environment™ (ACE) is a software platform that simplifies the process of integrating multi-vendor communications systems with business applications through a suite of packaged and custom applications, a powerful IT developer toolkit, and multi-vendor communications adapters.

Applications that would have taken weeks or months to develop by specialist telecommunications developers can now be created easily by standard IT developers in a matter of days. Organizations can improve business agility and competitiveness by using Avaya ACE™ to minimize delays within communication-dependant business processes. The ACE application is integrated on IBM's Websphere ®, runs on the Linux RedHat OS and is supported on IBM 3550 servers.

Business information

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  • + Industries

    Aerospace & Defense Industry
       Ship Building
    Automotive Industry
       Automotive OEMs (Manuf of Cars, Light Trucks, Motorbikes)
       Automotive Suppliers
       Distributors, Importers, Retailers
       Heavy Equipment
    Banking Industry
       Banking - Global Customer Management
       Banking - Other
    Chemicals & Petroleum Industry
       Chemicals & Life Sciences
    Computer Services Industry
       Business Recovery Services
       Computer Leasing and Rental
       Computer Maintenance & Services
       DP Education
       Prepackaged Software
       System Integration
    Consumer Products Industry
       CP - Beverages & Tobacco
       CP - Food Manufacturing
       CP - General Processing
       CP - Household / Health & Beauty
    Education Industry
       Basic/Secondary Education
       Higher Education
    Electronics Industry
       Technology Systems and Microelectronics
    Energy & Utilities Industry
       Combo Electric/Gas
       Electric and Gas Energy Services Traders
    Financial Markets Industry
       Financial Markets - Global Customer Management
       Financial Markets - Other
    Government Central/Federal industry
       Defense and National Security
       Environ., Transp. & Pub. Works
       Finance and Administration
       Public Safety and Justice
       Social Services
    Government, State/Provincial/Local Industry
       Env/Trans/PubWrks, City/Mun.
       Env/Trans/PubWrks, County/Shire
       Env/Trans/PubWrks, Spec. Dist.
       Env/Trans/PubWrks, State/Prov.
       Fin. & Admin, City/Municipal
       Fin. & Admin, County/Shire
       Fin. & Admin, Special District
       Fin. & Admin, State/Prov./Reg.
       Other Government
       PS & Justice, City/Municipal
       PS & Justice, County/Shire
       PS & Justice, Special District
       PS & Justice, State/Prov./Reg.
       Soc. Services, City/Municipal
       Soc. Services, County/Shire
       Soc. Services, State/Prov/Reg.
    Healthcare Industry
       Alternate Healthcare
       Healthcare Other
       Health Plans / Payors
       Integrated Healthcare Systems / Hospitals
       Physicians / Clinics
    Industrial Products Industry
       Fabrication & Assembly
       Forest Products
       Other Process
    Insurance Industry
       Insurance Carriers - Life & Asset Management (L&AM)
       Insurance Carriers - Property & Casualty (P&C)
       Insurance Intermediaries
       Other Insurance, N.E.C.
    Life Sciences Industry
    Media & Entertainment Industry
       Printing & Publishing
    Professional Services Industry
       Accounting and Auditing
       Business Services
       Legal Services
       Management Consulting
       Marketing & Public Opinion Research
    Retail Industry
       Retail - Apparel Manufacturing
       Retail - Department Stores
       Retail - Direct Marketing
       Retail - Retail Food
       Retail - Food Services
       Retail - Hard Goods
       Retail- Hospitality
       Retail - Mass Merchants
       Retail - Pharmacy/Drug
       Retail - Specialty
    Telecommunications Industry
    Travel & Transportation Industry
       Car Rental
       Freight Airlines
       Freight Forwarders & Arrangers
       Freight Services
       Global Dist. Systems / CRS
       Passenger Airlines
       Passenger Water Transportation
       Post Operations
       Tour Operations and Arrangers
       Travel Agencies
       Truck Rental and Leasing
       Urban Transportation
    Wholesale Distribution & Services Industry
       Wholesale - Food/Food Svc/Drug
       Wholesale - General Trading Co.
       Wholesale - Non-Durables
       Wholesale - Durables
       Wholesale - Services

  • + Solution areas

    Aerospace & Defense
       Marketing, Sales and Service
    Chemicals and Petroleum
       Chemicals and Petroleum Supply Chain Optimization
    Consumer Products
       Merchandise management and inventory control
       IT Infrastructure and Services
       Student Information Systems
       Teacher Information and Content Systems
       Sales and Service
       Value Chain Management
    Energy and Utilities
       Asset Management
       Generation Solutions
       Network Transformation
    Financial Markets
       Business Efficiency
    Financial Services/Banking
       Automated Solutions
          Point of Sales
       Branch Transformation
       Customer sales & service
       Internet Banking
       Multichannel Transformation
       Service to Sales (Front Office)
       Multichannel Distribution
       Regulatory Compliance
       Safety, Security & Privacy
       Security & Surveillance
       Tracking Management
       Transportation Management
    Healthcare and Pharmaceutical
       Clinical Care
       Operations and Regulations
       Patient Care and Services
       Physician Office Automation
          Computerized physician order entry
          Health information systems
       Picture Archival and Communication Systems
       Administration Systems and Services
          Claims Administration
       Agent Management
       Insurance distribution and services
    Media and Entertainment
       Business Transformation
       Customer Service
       Sales Management
       Self- Service solutions
          Kiosks, ATMs
          Point of Sale
       Store Operations
       IP Telephony
       Network Infrastructure
       Network Management
       Network Operations
       Service Management
    Travel and Transportation
       Airline Operations
       Airport Operations
       Security operations
       Travel services: business
       Travel services: consumer
    Cross industry
       Business Continuity
       Business Intelligence
       Business Process Management and Integration
          Business Operations
          Employee Services
          Inventory/Warehouse and Shipping Mgmt
          Security and Disaster Recovery
       Computer Services
          Systems Management
       Customer Relationship Management
          Contact Center Optimization
          Field Services Effectiveness
          Direct Customer Access
          Internet Selling: Business to Business
          Internet Selling: Business to Consumer
          Subscriber management
       e-Mail Messaging and Collaboration
          E-mail Communications
          Team Management
       Enterprise Resource Planning (a.k.a. Enterprise Application Systems (EAS)
          Customer Relationship Management Extensions
          Human Capital Management
          Supply Chain Management Extensions
       On Demand Operating Environment
          People integration
       On Demand Workplace
          Enterprise Portal
       Pervasive and Wireless Computing
          Consumer Services Enablement
          Operational Effectiveness
          Workforce Mobility
       Supply Chain Management
          Trader partner collaboration
          Value Chain management
          Warehouse management
       Surveillance and security
          Safety, Security and Privacy
          Security event management
          User Identification
       System and data management
          Services Oriented Architecture (SOA)

  • + Customer size

    Midmarket Business (100 to 499 employees)
    Midmarket Business (500 to 1000 employees)
    Large Business (greater than 1000 employees)

  • + Languages supported


  • + Countries/regions available for distribution

Technical information

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  • + Hardware/OS platforms

    Red Hat Enterprise Linux family
       IBM BladeCenter HSxx (Intel processor-based)
    Windows Server 2003
       Hewlett-Packard servers (incl. Compaq)
       IBM BladeCenter HSxx (Intel processor-based)
       IBM BladeCenter LSxx (AMD processor-based)
       Dell servers
       IBM Systems: System x
       IBM Systems: System x

  • + Services

    Application Enabling Services
    Business Solutions: Application Innovation
    Infrastructure Solutions: Services Oriented Architecture & Web Services
    Managed Messaging & Collaborative Services
    Professional Services
    Services: Custom Application Development
    Services: Integration
    Other Network Services
    Other Services

  • + Software

    IBM Collaboration (Lotus)
       Lotus Sametime Product line
    IBM Information Management
       Information Management
          DB2 Universal Database for Linux
    IBM WebSphere
          WebSphere Application Server
          WebSphere Application Server Network Deployment

Date last modified:    Nov 21, 2011

Contact information

Sajeel Hussain


Avaya, Inc.
211 Mount Airy Rd.
Basking Ridge, NJ 07920
United States

+1 908 9536000

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