IBM Multi-vendor Support Services - Europe

IBM has an established reputation as a leading supplier of hardware products, software and applications to the IT marketplace, backed by a service organisation which is a world leader in providing first class, mission critical technical support.

In responding to the demands of Customers for single-source, flexible, end-to-end service, IBM has developed and subsequently become recognised as a leading supplier of Multi-vendor IT services.

Driven by unique business requirements clients select the most appropriate combination of hardware and software platforms and applications. Supporting such a complex environment could entail managing multiple service contracts and retaining a high level of in-house technical expertise which adds to costs and complexity. However IBM can assist clients by directly supporting selected non-IBM brands and in working with strategic service partners on others. In all cases IBM makes support less complex by providing a single point of contact and ownership to our clients.

Reasons to use IBM

Benefits experienced by IBM clients