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IBM Platforms

System x and BladeCenter
For IBM System x and BladeCenter products the following ServicePac offerings are available:
Hardware Support Warranty Upgrade
 
 
 
Post Warranty
3, 4 and 5 year 9x5x4 hour IBM On-Site response
3, 4 and 5 year 24x7x4 hour IBM On-Site response
3 year 6, 8 and 24 hour IBM On-Site Committed Service *
 
1 and 2 year 9x5 NBD IBM On-Site response *
1 and 2 year 9x5x4 hour IBM On-Site response
1 and 2 year 24x7x4 hour IBM On-Site response
1 and 2 year 6, 8 and 24 hour IBM On-Site Committed Service *
Software Support (1 or 3 years)   180 day Start-Up Support for BladeCenter
Support Line for VMware – System x
Support Line for Windows or Linux on System x
Combined Hardware and Software Support   3 year 24x7x4 hour IBM On-Site response
3 year 24 hour IBM On-Site Committed Service *

*Selected Countries only


System P
For IBM System P products the following ServicePac offerings are available:
Hardware Support Warranty Upgrade 1, 2, 3, 4 and 5 year 9x5 SBD IBM On-Site response
1, 2, 3, 4 and 5 year 24x7 SBD IBM On-Site response

Retail POS
For IBM Retail POS products the following ServicePac offerings are available:
Hardware Support Warranty Upgrade
 
Post Warranty
3 year 24x7 SBD IBM On-Site response
 
2 and 3 year 18x6 NBD IBM On-Site response
3 year 24x7 SBD IBM On-Site response

Storage
For IBM Storage products the following ServicePac offerings are available:
Hardware Support Post Warranty Upgrade
 
 
 
Post Warranty
1, 3, 4 and 5 year 9x5 SBD IBM On-Site response
1, 3, 4 and 5 year 24x7 SBD IBM On-Site response
3, 4 and 5 year 6, 8 and 24 hour IBM On-Site Committed Service *
 
1 and 2 year 9x5 NBD IBM On-Site response
1 and 2 year 9x5 SBD IBM On-Site response
1 and 2 year 24x7 SBD IBM On-Site response
Software Support (1 or 3 years)   Support Line for Entry Level Disk Storage Devices
Support Line for Midrange Disk Storage
Support Line for Tape Storage Devices
Support Line N series

*Selected Countries only

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