Committed Services is a new offering available in the Enterprise Services and ServiceSuite portfolio, enabling clients to enhance their base hardware warranty and maintenance support offerings with contractually committed service levels. Committed Services moves hardware support to a higher level, truly supporting high availability system requirements. It is a standard contract commitment that enables IBM clients to buy a comprehensive technical support service which will deliver timely and efficient problem resolution from a range of predefined services levels for a wide range of IBM hardware.
Committed Services options are priced using a predefined uplift to the base maintenance charge. Customers may obtain further information on Committed Services options pricing, by contacting their IBM Account Manager or Business Partner.