IBM INNOV8 2.0
The Academic Edition of INNOV8 2.0, the IBM Business Process Management (BPM) simulation game, gives both instructors and students an excellent introduction to BPM. It teaches many concepts, from the basic anatomy of a model, to the decisons about optimizing the model to make a company more profitable.
The game features a fictional call center agency, After Inc, which has a process model that is functioning sub-optimally. As the protagonist Logan, you must discover the current model, find out why it is under-performing, and then optimize it to meet the demands of the market.
Related teaching topic: Business process management
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