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Technical enablement and support

IBM offers a variety of online and classroom training as well as support for Business Partners. Outlined below is a summary of the education offerings available with directions or links on how to access them. PartnerWorld is the main access point for education. If you are not a member of PartnerWorld, visit PartnerWorld for consultants and integrators and join today.

Hold your cursor over the offering names to view the description. Click on the link to access the offering.

Offering IBM ID needed Skilling and enablement Engagement Post sales
Access and membership Y Y Y Y
Value Package / Options Y Y Y  
IBM Software Access Y Y Y  
Business Partner Q&A Y Y Y Y
developerWorks   Y Y Y
Virtual Loaner Program (VLP) Y Y Y  
Virtual Innovation Center (VIC) Y Y Y Y
PartnerWorld University - Systems College Y Y Y  
PartnerWorld University - Software College Y Y    
IBM Cloud Computing     Y  
IBM Certified Solution Advisor - Cloud Computing Arechitecture Y Y Y  
IBM Cloud Adoption Advisor Tool   Y Y  
Technical Support
Support Portal       Y
Techline Y Y Y  
IBM Sizing Guides Y Y Y  
Solution Assurance Y   Y Y
My Support       Y
Social Media Connections       Y
Other benefits provided to the CSIs
CSI Virtual University (link resides outside of Y Y Y Y
CSI Resource Guide       Y
Institute of Business Value (US)   Y   Y
Lab Services and Training   Y   Y
Software Services       Y
Business Partner Technical Strategy and Enablement (WebSphere)   Y   Y
Light Benchmarks   Y Y Y
IBM Cross Brand Selling Advisor (Attach Connector) Y Y Y Y
Know Your IBM Y Y   Y
IBM Redbooks   Y Y Y

Access and membership
A comprehensive marketing and enablement program, providing a vast array of benefits to IBM Business Partners including sales and marketing tools, skill building courses and technical support encompassing the entire portfolio of IBM technologies, products, services and financing.

Value Package / Options
A comprehensive benefits package which provides critical resources to help you more effectively develop and sell IBM software. Access to IBM software, reimbursement for IBM education leading to certification, IBM software technical support.

Software Access
IBM Software Access catalogue, developer code and downloads, view examples of software available as no cost downloads or discounted CDs for purposes of demonstration, evaluation, development or testing.

Business Partner Q&A
Find what you need quickly from one location.

Solutions Builder Express (SBE)
Solution development and enablement program designed to help you, the IBM Business Partner, effectively respond to your customer needs for a better IT infrastructure.

IBM's premier technical resource for developers and IT professionals.

Virtual Loaner Program (VLP)
The Virtual Loaner Program (VLP) offers no-charge remote access to IBM hardware, including IBM POWER7™, IBM POWER6™ and IBM POWER5™ processor-based servers on IBM AIX®, IBM i and Linux® operating systems.

Virtual Innovation Center (VIC)
Our source for technical and sales resources for IBM products and solutions.

PartnerWorld University - Systems College
This is your one stop for all learning on IBM Systems offerings for Servers, Storage and Retail Store Solutions. The Systems Subject Matter Expert(SME) training is now part of Systems College.

PartnerWorld University - Software College
A collection of solutions and industry focused online learning featuring IBM software brands: Business Analytics, Information Management, Lotus, Rational, Tivoli and WebSphere.

IBM Cloud Computing
Cloud computing helps enterprises transform business and technology. With IBM's enterprise class cloud computing capabilities, you have the trusted partner to help you assess cloud readiness, develop adoption strategies and identify business entry points.

IBM Certified Solution Advisor - Cloud Computing Arechitecture
Key areas of competency demonstrated by this certification include an ability to:

IBM Cloud Adoption Advisor Tool
This web-based tool helps you gauge where a client is on the path to cloud adoption. The tool covers a wide range of topics around cloud computing.

Support Portal
The new IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services.

Software Subject Matter Expert
Designed to enhance the skills and knowledge of technology professionals such as developers, consultants, integrators and solution providers on IBM offerings and solutions. It provides an overview of IBM middleware software and methodologies to help our system integrators understand how to effectively position, recommend/sell or implement IBM-based solutions.

PartnerWorld Systems College
This is your one stop for all learning on IBM Systems offerings for Servers, Storage and Retail Store Solutions. The Systems Subject Matter Expert(SME) training is now part of Systems College.

An integral part of IBM pre-sales technical support, Techline can help you design, configure and propose customer solutions based on IBM products and services.

Business Partner Q&A
Technical enablement search library facility

Sizing Guides
Sizing Guides provide point-and-click access to software solution-specific hardware requirements and help maximise your sales opportunities for IBM systems.

Solution Assurance
Solution Assurance can propel your business three ways:

My Support
A technical resource for all your support needs. You will find product information, software downloads, support contacts, support forums and communities and more.

Social Media Connections
Join the conversations and keep up with what is going on with information for IBM systems, software, training and programs.

CSI Virtual University
The IBM Virtual University for CSI has a new design for easy access to the sessions, 7 new Main Tent executive sessions, and 20 new informational sessions on how together we can build a smarter planet with your services and IBM hardware and software solutions.

CSI Resource Guide
The new IBM Resource Guide for Consultants and Integrators is designed to simplify access and help you leverage the over 140 IBM cross brand and program resources available to you as a consultant and SI business partner.

Institute of Business Value
Provides senior executives with strategic insights and recommendations that address critical business challenges and capitalize on new opportunities in the market.

Lab Services and Training
Helps infuse intelligence in the way the world's information technology works. We focus on driving down costs by designing flexible infrastructures while at the same time managing risk through the use of deep technical skills and training expertise.

Software Services
IBM Software Services' skilled, knowledgeable consultants can help you successfully implement your solutions, maximize the value of your investment, and address your critical business needs.

Business Partner Technical Strategy and Enablement (WebSphere)
Worldwide WebSphere Business Partners organisation is a global, lab-based business partner consultancy with extensive skills across WebSphere products, technology, and strategy. A WebSphere software technical partner to the Independent Software Vendor (ISV) and System Integrator (SI) communities.

Light Benchmarks
The Light Benchmark Program is a cloud computing environment that provides remote access to a broad range of IBM Servers, Operating Systems and Middleware for Proof of Concepts or Benchmarks. It uses the latest IBM technologies to automatically provision a benchmark environment and provide easy remote access.

IBM Cross Brand Selling Advisor (Attach Connector)
Web application that brings IBM brand information together in one place to help increase attach-rate revenue by guiding you through relevant discussions with your clients.

Know your IBM
Free sales and IBM product awareness level training. The program offers focused, meaningful, easy-to-use quick interactive e-learning modules requiring minimal time to complete. This approach is designed to help you understand the unique features and related client benefits of IBM product, services and solutions.

IBM Redbooks
Reduce risk and time taken to implement solutions by using IBM's technical knowledge from real-life experience.


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