IBM Client Self-Assist Support (CSA) Help & Resources

  IBM Electronic Support Videos:  Below are a number of short-duration videos in regard to IBM’s CSA support processes.

 

Support Portal Overview  Getting started with IBM Support Portal. IBM's Support Portal

 

 

 

 

 

Service Request (SR) problem submission process  This video demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support. If you are not a registered SR user, first complete the tasks described in the quick start guide.

 

Service Request reporting  How to generate PMR reports.

 

Site Technical Contact 101  This video explains the roles and responsibilities of the IBM Site Technical Contact, or STC. Each organization selects an STC when it purchases software from IBM through IBM Service Request. Visit Service Request at: http://ibm.co/SRfromYT

 

Using Service Request (SR) to review PMR’s from the web  Overall SR tool usage video including how to find and update existing PMRs

 

ECuRep  This video demonstrates how to use the Enhanced Customer Data Repository (ECuRep) to submit problem diagnostic data to IBM Technical Support.

 

PassPort Advantage (PA)  A “how-to” guide for customers trying to access IBM Passport Advantage Online, with instructions on how to gain and grant access to other users.

 

PassPort Advantage  Downloading Products from Passport Advantage.  Additional support brochures and quick guides can be located here.

 

Fix Central  How To Download Software Fixes From Fix Central

 

IBM Support Portal  An introduction to the IBM Support Portal

 

IBM Support  Getting Started with IBM Support: How to Obtain an IBM ID

 

End of Service Explained Explanation about the IBM product lifecycle and End of Service

 

Advanced IBM search techniques  Methods to search for content on ibm.com

 

MyNotifications  How to Subscribe to Support Notifications to gain access to new and updated technical support documentation.

 

How to use IBM Knowledge Center Support (KCS)  Proactive problem determination self-assistance video.

 

*For  additional CSA support video’s, please reference IBM’s Electronic Support website

 

If you would like a personalized overview of IBM's support tools, click here to send an email request to ccsprt@us.ibm.com. You will need to provide the following information:
 
 
* Required customer information:



* Company Name:  



* Customer contact name:



* Customer e-mail address:



   Customer phone number:  



   IBM Customer Number (ICN):

 

Topics of interest (select one or two topics for one hour session):



·    SR



·    PA



·    IBM Support Portal



·    Fix Central



·    My Notifications



·    RSS – Really Simple Syndication