IBM Smarter Support Best Practices for IBM Business Partners
Discover universal best practices for working with the worldwide IBM Support team. Hear from several IBM support engineers on what works bests when you engage with IBM Support.
Date: Wednesday, December 2, 2016
Time: 11:00 am - 12:00 am (Eastern Standard Time)
Use the World Clock to confirm what time the event is happening in your timezone: http://www.timeanddate.com/worldclock/meeting.html
CSM Support Provider Central Blog for IBM Business Partners
Tom Ruiz 0600009T9X email@example.com Tags:  end cards value software score year plus csm 1,487 Visits
IBM Software Value Plus (SVP) primary support provider 4Q2012 scorecards have been issued in January 2013. The scorecard is emailed directly to the primary support management contact from your assigned IBM Channel Support Manager.
Important Note: Certified Resources compliance is now verified through the Primary Support Provider Revalidation Process
Determining your next steps:
Step 1 - Carefully review Scorecard and validate performance against Support Provider requirements and agreements.
Step 2 - Identify poor performance area(s).
Step 3 - Conduct a review with technical support staff and formulate an action plan to remedy any specific performance area(s).
Step 4 - If you have scored below a specific performance level your assigned regional IBM Channel Support Manager (CSM) will be in contact to arrange a review session.
Scorecard Questions? Contact IBM Channel Support Management via email: firstname.lastname@example.org
Tom Ruiz 0600009T9X email@example.com Tags:  provider support svp primary plus csm software value 2,628 Visits
IBM PartnerWorld documents the IBM Software Value Plus (SVP) primary support provider certification requirements for each product family and associated product family groups (tracks). Support skilled resources must meet the certification requirements prior to being authoirzed. Please note that these certification requirements apply exclusively for the IBM Support Provider re-marketer type. IBM certification requirements for VAR / Solution Provider are not the same program requirements.
As an IBM SVP Support Provider, you must have a minimum of two resources certified across the products you support. The IBM PartnerWorld references have been provided for quick access to the certification requirements.
IBM SVP Support Provider Certification Requirements by Product Categories *
Enterprise Marketing Management: https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/swg_com_sfw_svp_emm_certs_sp
Smarter Cities: https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/swg_com_sfw_svp_smarter_cities
SPSS Enterprise: https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/swg_com_swf_swvn_spss_enterprise_certify_spp
SPSS Statistics: https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/swg_com_swf_swvn_spss_statistics_certify_spp
* Note: IBM PartnerWorld Registration is required for the quick reference access.
Tom Ruiz 0600009T9X firstname.lastname@example.org Tags:  support call provider update webinar spp quarterly svp csm 1,477 Visits
Please join the IBM Channel Support Management Team for the 2013 IBM Software Value Plus (SVP) Support Providing Partner (SPP) Quarterly Update web conference. Please make plans to attend these session and get the lastest information. The first SPP Quarterly Updates kicks off on March 2013. Get registered or look for your registration invite!
New sessions and replays available at IBM PartnerWorld. See: https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/swg_com_sfw_isss_bp_qtr_callseries#q212_replays
To register for the session: Please follow the link above and register for the upcoming session in March 6, 2013.
Questions: Contact IBM Channel Support Management at email@example.com