Please note the following updates for the IBM Software Value Plus (SVP) FileNet Primary Support Provider
(PSP) updates for July 2013. Additional information is available in the posted FileNet FAQs posted in IBM
Addition of IBM Content Manager OnDemand and IBM Connections Enterprise Content Edition
Primary Support Providers interested in supporting IBM Content Manager OnDemand and/or IBM Connections Enterprise Content
Edition product family groups must apply in IBM PartnerWorld.
Withdrawal of IBM FileNet Content Services & IBM FileNet eProcess Services
On October and November 2012, IBM announced the withdrawal of IBM FileNet Content Services and IBM FileNet eProcess from marketing.
These products evolved to IBM Connections Enterprise Content Edition and IBM FileNet Business Process Manager. To align with these
changes, the product groups have been withdrawn from the SVP Primary Support Provider offering. Primary Support Providers presently
authorized IBM FileNet Content Services or IBM FileNet eProcess Services remain responsible for providing technical support and meeting
program and contractual obligations.
New certification requirement for the IBM FileNet Image Manager (IS) family group
IBM FileNet Image Services Administration and Support Mastery Test v1 (N48) replaces the Product Technical Support FileNet Image Manager (IS)