The 2014 IBM SVP Primary Support Provider (PSP) Re-validation will begin in July. IBM Geo Operations will notify the assigned IBM PartnerWorld APAs. Please note that new PSP applicants activated in 2014 will be exempt from this year's re-validation. If you are an existing IBM PSP that was not activated in 2014, you will be required to send a 2014 support plan using the current support plan template. It is suggested that you leverage you prior support plan template as a reference.
Please update the support plan noting any changes including certified support resources. It is also recommended you review product certification currency for the respective authorized product family group(s). IBM Channel Support Management will also validate compliance for any outstanding business exceptions. We appreciate your prompt cooperation in this program requirement.
For more on re-validation, please consult the IBM SVP Operations Guide for Primary Support Provider available in IBM PartnerWorld.
Access the 2014 Current IBM Support Plan Template.