A journey in IBM Collaboration Solutions in SouthWest Europe
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  mobile android proxy iphone api dev apple sample python sametime ipad 4 Comments 2,686 Visits
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  sametime sut-lite dma polycom av audio-video 1,399 Visits
As a supplement to my previous entry regarding new IBM/Polycom integration, I've just finalized a "deployment scenario" entry in Sametime Wiki.
That entry will provide you more informations and an insight of what you can easily do with a Sametime/Polycom infrastructure.
Deployment Scenario Architecture :
Link to the article : link
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  sametime ibm polycom st852 integration 1,702 Visits
The below table highlights the integration. Details of the solution are in the attached presentation. For the Solution Overview, please click on the following link…
In that presentation, you can find additional information like architecture schema :
That document is still valid : IBM Sametime-Polycom Deployment Scenario
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  sut_lite sametime telephony genesyslabs sut 1,134 Visits
During the deployment of Genesys UC Connect for IBM Sametime for the ICSC. I took this opportunity to implement Sametime Unified Telephony (SUT) Lite.
A video demo of SUT Lite in a video environment :
Deployment Process :
The Genesys Dial Plan is 66xx.
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  web ajax lotuslive sametime 1,195 Visits
A new killer feature is available within LotusLive : IBM Sametime Web Chat.
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  techsoftware bot sdk sametime python java 1 Comment 1,517 Visits
A few months ago, I wrote a little framework making easy to write a bot for Sametime using the Python language syntax instead of Java.
The framework has continue to grow up, and this new version is now more stable than the previous. Bots can now detect when the user close his chat window, and they can also receive files.
This framework can be very handy when you have to demonstrate Sametime in a different way that you used to do, and for those who were at TechSoftware 2011 (Bois-Colombes), it's the framework I used during my demo.
We currently have several bots running under PyBot on our Sametime 8.5.2 demo platform at the IBM Collaboration Solution Center (Montpellier) and some of them can have a "real" conversation, can tell you who is Romain Lienard (using IBM Connections Profiles Integration), what is the link for OTR -our internal travel reservation tool- using IBM Connections Bookmarks Integration, where is Bois-Colombes (using Google Maps integration), or convert a PPT file into an ODP file simply by sending your ppt file to the bot. I have even sent a tweet using a bot a few days ago !
If you want to have an idea of how I wrote the sample demo bot that you can see on top of this entry without download the zipfile, below is the sample demo script :
PyBot is available here for download.
Any question or suggestion are welcome !
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  call_center genesyslabs uc² sametime ucconnect ucc 821 Visits
Genesys UC Connect facilitates the integration of Genesys Customer Interaction Management (CIM) software platform with Lotus Sametime. The integration helps bring knowledge workers from diverse departments and the back office together into the contact center process flow on a part-time basis without formally becoming a customer service agent. It does this by intelligently routing calls based on presence, dynamic location awareness (provided by Lotus Sametime), plus a host of intelligent routing controls the Genesys software provides.
Genesys UC Connect for IBM Sametime “subscribes” to presence provided by IBM Sametime to determine the availability or location of experts, and back office and branch office workers. Genesys UC Connect for IBM Sametime enables contact centers to leverage universal employee access — the ability to extend the resource pool to encompass any agent or expert — to enable branch employees, back office employees, and expert agents, regardless of their location, to efficiently manage their time and resources.
Detailled presentation of Genesys UCConnect for Sametime : link
Genesys Product Team has created a community on Lotus Greenhouse. The focus of this community is on business objectives, methods and technical means for extending customer service beyond the traditional contact center. Utilizing Unified Communications and Social Enterprise along with bleeding edge Contact Center solutions allows anyone in a company to become part of the customer experience.
You can download a click-to-through demo of Genesys UCConnect for IBM Sametime.
Want to see a real demo, don't hesitate to email me.
A demo environment is available in the IBM Collaboration Solutions Center.
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  installatio sametime8.5.2 st852 ucc uc² sametime 581 Visits
Hello,That's the best documentation I know to succeed in installing a full IBM Sametime environment.
Frank and Volker did a great job by delivering an useful and easy step by step guide.
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  domino collaboration france ics portal pot sametime 1,057 Visits
For the second semester, I'm pleased to announce several PoTs
IBM Sametime PoT 11 & 12 October, 22 & 23 november :
In this Proof of Technology you will learn how to communicate the business and technical value of deploying Lotus® Sametime® software in the enterprise.
This session addresses both infrastructure and development topics and covers the capabilities and value of the Lotus Sametime family offerings.
Participants will utilize hands-on exercises designed to reinforce key solution capabilities.
After attending this Proof of Technology workshop, you should be able to:
• Identify important organizational drivers for unified communications and real-time collaboration
• Explain key characteristics of Sametime Web Conferencing and Instant Messaging
• Understand Sametime’s integration capabilities with your applications
• Identify technologies which can be readily integrated with Sametime
• List some IBM Business Partners who have Sametime offerings
• Describe how to make Sametime meetings highly-available
• Summarize the ability to customize Sametime with plug-ins and branding
• Define how to securely connect Sametime to other instant messaging systems
• Understand the value of Sametime and how it can benefit your organization as the foundation for unified communications and collaboration (UC²)
Lotus Domino 8.5 4 & 5 october, 15 & 16 november :
This Proof of Technology (PoT) describes and demonstrates the valuable new features in IBM Lotus Notes® Domino® 8.5. Topics range from Features and Functions, Licensing, Administration, Security, Upgrading, Mobility and Application development. The contents of this PoT includes 14 presentations, 6 labs, a .wmv video demonstration and instructor guide. The image is hosted on Demonet for remote access, with setup and access instructions contained in the instructor guide. The entire PoT is expected and recommended to take 2 full days to cover all material, however, each presentation and lab is independent and the PoT can be customized for delivery based on customer specific and expressed interests.
This PoT is intended for customers who are are on previous versions of Notes Domino, and an opportunity for new customers to experience the power of Notes Domino. The presentations will provide extensive coverage of the product's features and functions and the companion hands-on labs will re-enforce how Notes Domino delivers the end-user experience with efficiency and increased developer productivity that drive business value.
WebSphere Portal TBD :
This Proof of Technology (PoT) offering is designed to demonstrate the exceptional user experience provided by WebSphere Portal software with a
focus on business value and solutions, and the exciting new web 2.0 features it enables and leverages, Additional focus areas include
administration, infrastructure and development topics. Participants will receive a hands-on experience of the WebSphere Portal product as well as
the integration capabilities found in the WebSphere Product Family. This offering also shows how WebSphere Portal can be used to implement a
responsive and easy-to-use portal that has rich function delivered from the secure and scalable infrastructure of WebSphere Application Server.
The objective of this session is to demonstrate how IBM WebSphere Portal allows you to customize your work environment to the needs of your
business and present content and applications in a consistent fashion. Portal gives you the ability to easily provide a highly personalized user
experience based upon the end user’s previous interactions with your portal, their personal preferences, as well as attributes from their user profile
or any other source.
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  ucc sametime social uc² blug 556 Visits
Today, I'm in Belgium to attend as speaker at a BLUG Session.
I will delivered a presentation about the new great features of IBM Sametime 8.5.2...
Belgium Team and local BPs did a great job by developping a strong user group ( a real community between customers and BPs).
Normally, I will have 60 attendees. That's awesome.
The agenda of that session : http://blug.be/blug.nsf/Pages/Event20110628
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  conference uc² sametime rpx ucc plantronics video polycom 475 Visits
A really nice demo of Sametime Video / Polycom demo :