A journey in IBM Collaboration Solutions in SouthWest Europe
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  mobile android proxy iphone api dev apple sample python sametime ipad 4 Comments 1,361 Visits
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  kudos gamification connections badge 616 Visits
ISW, an australian IBM business partner, have developed an IBM Connections extension called Kudos.
So with Kudos you can give users specific rewards (badges) as soon as they meet some criterion. And you can create badges for pretty much everything !
On top of that users can access various ranks, depending of their use of the platform (is the user a newbie or a power user ?) :
Kudos is bundled with hundreds of pre-build badges and ranks, but you can easily create your own in a few minutes. All you have to do is write your own metrics using the metrics configurator admin widget, and create your new badge or rank using the metrics you created previously :
Thanks to Adam Brown from ISW, Kudos is now installed on our demo platform. So don't hesitate to contact us if you want more information regarding IBM Connections and Kudos.
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  events api lc3 invitation spi profiles howto sms connections 1 Comment 2,463 Visits
Note : this entry mainly rely on this official wiki about IBM Connections Event SPI
What is SPI
So first of all, what is a SPI ?
While APIs are prebuilt functions bundled with a program that you can call from the outside world to interact with this program, SPIs are entry points that the program exposes to you, so that you can customize the behavior of a flow. Each of these entry points will be fired at a specified moment. In other words, Connections Event SPI allows third parties to consume event data generated by IBM Connections
Let's take this simple example :
When you invite someone into your IBM Connections network, a mail is sent to your colleague "[Profiles] You are invited to join my network"
=> What if your colleague don't have a smartphone and that you want to send him a SMS in order to notify him ?
These kind of things are possible using the SPIs. In fact, each time an event occurs or is going to occur, you can intercept it. Blog creation, comments, tag, file delete, everything can be intercepted after the event occurs, and sometime you can even intercept it before. And for each event, you can write an Event handler
Intercepting events is usually done after the event occurs, even if intercepting events before they really occur can be useful to change some data of the event on the fly (eg. for moderation purpose)
You will need also to determine if you want to handle your event synchronously or asynchronously. In the synchronous mode, the flow is stopped as long as your event handler doesn't terminate. Otherwise the flow continue its normal process but your event handler is called in parallel (= in another thread)
Here again, it's pretty simple to determine if your event handler must be synchronous or asynchronous. My advice is to always use the asynchronous mode, except when synchronous mode is really required (eg. a validation step which can alter the event data, or cancel the event)
Then you'll need to find the name of the event you want to intercept. At this step, your favorite friend will be this page
And last not but not least, an event is produced by an application. Applications can be Profiles, Blogs, Forums, Communities, News, etc.
OK, let's recap all of these thing : an event handler can be synchronous or asynchronous, can occurs before or after an event, and is mapped to an event name and an application.
We can now write our very first event handler ! My event handler is for demonstration purpose only, and will require an android phone. But even if you don't have an android phone, you can follow this tutorial to do your own event handler next. (You can also ignore the Android part, if you don't want to be afraid)
Setting up SMS Gateway (optional step, for demonstration purpose only)
My event handler is pretty simple : each time someone invite someone else on his IBM Connections network, I'd like to receive a SMS notification. To stay clear, I did not write a full notification system, which will read the phone number of the profile's person, etc. Everything will be hard coded.
Moreover, I do not have a SMS gateway, so I wrote my own using my android phone, the python Language, and the SL4A application (Script Layer For Android). You can install SL4A on your smartphone using this link
From the SL4A application, install the python interpreter, plug your phone via USB, then copy this file in its memory (folder is usually /sdcard/sl4a/scripts)
Launch this file from SL4A, then a web server should now be running on port 8080.
To access it from your computer, you have to install android sdk first, plug your phone via usb, then do a adb forward tcp:12345 tcp:8080 in a console window. You should now be able to open a web browser and go to http://localhost:12345/, the server on smartphone's side should answer you. Our event handler will just have to do a HTTP POST to the server in order to use it (a phone number and a message)
Implementing the Event handler
Start your favorite java IDE, create a simple java project, and in your project properties add the IBM Connections SPI library : locate a copy of the lc.events.spi.jar file from within the root installation directory of any of the IBM Connections applications: Activities, Blogs, Communities, Bookmarks, Files, Forums, Home Page, News, Profiles or Wikis.
Create a new class which implements com.ibm.connections.spi.events.PreEventHandler or com.ibm.connections.spi.events.EventHandler depending if you want to intercept the event before or after it occured. Override the handleEvent method (your IDE should do it for you when you implements PreEventHandler or EventHandler) :
Deployment and mapping of the event handler
Once you are ok with your code, you can compile it then export it in a jar file. You'll have then to put it as a new library in the Websphere Shared Libraries, then add the library to application which are going to use the library.
The documentation of this process is pretty easy to follow, even if you are not familiar with Websphere shared libraries mechanism, so I'm not going to repeat It. It can be found here
Be careful here, if your event handler is asynchronous then it's always the News application (News.war) which is going to instanciate your event handler, even if it is mapped to a Profiles source event. So the shared library that you are going to create must be used by News, not Profiles.
Our events-config.xml file now looks like this :
<postHandler enabled="true" invoke="ASYNC" name="InvitationHandler" class="com.ibm.rlienard.lc3.InvitationHandler">We use ASYNC because our handler is asynchronous. You can put whatever you want in the name field, but be sure to put the good class name in the class field. We are listening for all events incoming from PROFILES application and an eventName profiles.colleague.created
Note 1 : I read first the Events Reference of Profiles Application to know what parameters I should use. The complete events reference is available here
Note 2 : You can write a super event handler by omiting eventName, source, or type (ex. <subscription source="PROFILES" type="*" eventName="*"/> )
Do a full resynchronize of your websphere nodes, then restart the server. You're done.
Your event handler will now be fired by Connections each time someone send an invitation to someone else to become his colleague, congratulations !
If you have any questions or comments, don't hesitate !
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  api connections notes mail lotusscript lotus button xml 2 Comments 1,186 Visits
This is the second part of my previous blog entry "Fol
In the same spirit, I wanted to do a button that let people invite me into their network in a simple click, because it can be a good way to drive adoption of Connections.
Here again, all you have to do is :
1 - create a button in your mail, via Crea
2 - Specify a label for your button, select LotusScript instead of Formula
3 - Copy & paste this code, after changing the YOUR_EMAIL with your email :
Sub Click(Source As Button)
Save your document, click on the button, and voila ! (note : you'll be prompted for your intranet password)
If you want to use this button every day, there is unfortunately no way to put it on the signature file BUT (thanks to Herbert Hilhorst for the tip) you can copy & paste your signature and the button you put on it from the current mail to the signature richtext editor (Mor
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  notes xml connections button lotus lotusscript api 2 Comments 1,060 Visits
My colleague just asked me to develop a button in Notes mail in order to easily follow a community.
IBM Connections API can be used with Lotus Notes and its LotusScript programming language in order to facilitate some tasks for end users.
So with some Notes support from Herbert Hilhorst, I wrote a piece of LotusScript that automatically follows a community with a simple click. The authentication is done directly in the Notes client
All you have to do is :
1 - create a button in your mail, via Create>Hotspot>Button.
2 - Specify a label for your button, select LotusScript instead of Formula
3 - Copy & paste this code, after changing the CommunityUID (here it's 5bf86449-cd87-4e02-bef5-a24f24408723) according to your needs :
Sub Click(Source As Button)
Save your document, click on the button, and voila !
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  connections customization profiles techtalk 508 Visits
Find out about customizing IBM Connections Profiles configuration -- both with data and user interface -- with this case study.
This implementation configured Profiles with multiple LDAP repositories, imported extension attributes, and customized the UI to provide a smooth running interface for social business.
Speaker: Stephen Power, ICS WW Technical Sales Team Specialist
Host: John Allen, ICS Sales Enablement Specialist
When: Wednesday, November 2, 2011 at 11:00 AM EST (90 minutes)
To have more information, go to PartnerWorld Event Finder : http://www-304.ibm.com/partnerworld/wps/mem/events/finder
An interesting read as a supplement to that call : link
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  sametime sut-lite dma polycom av audio-video 1,195 Visits
As a supplement to my previous entry regarding new IBM/Polycom integration, I've just finalized a "deployment scenario" entry in Sametime Wiki.
That entry will provide you more informations and an insight of what you can easily do with a Sametime/Polycom infrastructure.
Deployment Scenario Architecture :
Link to the article : link
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  collaboration android tablet lotus traveler 1,194 Visits
Tablets are everywhere. Tablets are a new way to interact with the world, but also a way to interact with each others via collaboration tools.
Lot of solution vendors has his own tablet... Different technologies exists to support these tablets as well as operating systems (iOS, Android...)
The IBM strategy is to provide an easy collaborative experience on all these environments.
This afternoon, I tested IBM Lotus Traveler 8.5.3 on an Acer Iconia Tablet based on Android 3.x.
As you can see, Lotus Notes Traveler on Android has been given new home page widgets for mail and calendar.
Both widgets come as “small” and “large” , which means 4×2 and 3×7.
Lotus Notes Traveler on Android now supports multi-line signatures.
As you can see, others IBM Collaboration applications exists/runs on that environment like IBM Sametime & IBM Connections...
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  voice video uc jabra headsets 666 Visits
This afternoon, I had a meeting with Jabra. I had an interesting presentation of the new Jabra UC portfolio.
Jabra Unified Communications VOICE headsets are made specifically for large-
The key points of that new portfolio are :
Personally, I found the concept of the Jabra UC Voice 250 very original with a light and discreet behind-the-ear design...
The integration between Jabra Headsets and IBM Sametime is seamless. In each Sametime, Sametime SUT Lite, Sametime SUT deployment, a Jabra haeaset is a good companion...
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org 397 Visits
You have a Domino, Sametime, Quickr, Traveler or even Exchange or Sharepoint infrastructure.
That could be a solution to monitor in one signle place that complete infrastructure...
A single and simple dashboard to have a quick insight of the health of your infrastructure :
Want to have more details : link
The W3C Social Business Jam is an online conversation among leaders in business, government and technology about the current state of social business, the future role that social technologies can play in improving the bottom line, and how social technology should evolve in order to support business objectives. A primary objective of the Jam is to cooperatively explore key trends and concepts in social business with an eye towards how social standards can facilitate business goals. The Jam should produce a better understanding for participants of how businesses are using social technologies and the challenges they face integrating the technologies into their existing environments.
Discussion Topics :
A Social Business isn't just a company that has a Facebook page and a Twitter account. A Social Business is one that embraces and cultivates a spirit of collaboration and community throughout its organization—both internally and externally.
IBM has identified three distinct characteristics of a Social Business:
But, what are the key factors to drive a good adoption of Social Business ?
Social Business Success Factor :
IDC White Paper Sponsored by IBM : Becoming a Social Business: The IBM Story January 2011
Interesting presentation on that topic :
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  android iphone notes mobile traveler symbian security ibm wipe 1,146 Visits
Lotus Notes and Domino 8.5 is mobile
Lotus Notes Traveler and Lotus iNotes lets you extend collaboration to your mobile employees and keeps them connected with people and information from any location, through the broadest support of mobile devices and tablets.
Lotus Notes Traveler 8.5.3 includes numerous enhancements to support the productivity of mobile workers. Lotus Notes Traveler client is now available for Nokia Symbian 3 devices in addition to Nokia S60 third and fifth edition devices as is support for encryption enforcement on Nokia Symbian 3 devices. Additional Traveler enhancements improve usability, performance, and deployment for Android users and include:
The capability to wipe only Lotus Traveler Mail, Calendar, and Contact data from an Apple iOS device is now available. In addition, when using the Name Lookup feature on your mobile device, group names on in your corporate directory will also be returned in the search results.
You are invited to join an Open Mic Webcast on "What's the Latest with Lotus Notes Traveler?" to be held Wednesday, October 12th at 11:00 AM EDT (15:00 UTC or GMT -4) for one hour.
In the first half hour, we will share a presentation discussing Traveler features and functions. The second half of the Webcast will focus on your questions to be answered by a panel of IBM Developer and Support Engineer experts. More details are here.
Save the date : January 15 – January 19, 2012
Where Social Business is People Business
Lotusphere 2012 is all about showing you how to raise your social skills, and sharpen your technical ones -- with:
Join us for Lotusphere 2012 : Registration
IBM® Lotus Notes® and Domino® 8.5.3 includes a vast array of end-user feature enhancements to increase personal productivity of Lotus Notes, Lotus® iNotes™, and Lotus Notes Traveler for users and developers using Domino Designer.
New capabilities are now available for download, but also a very interesting entitlement... A part of IBM Connections for all Lotus Notes licences..
An easy way to start a social network within your organization..
Spread the word !!
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  ibm sametime polycom st852 integration 1,168 Visits
The below table highlights the integration. Details of the solution are in the attached presentation. For the Solution Overview, please click on the following link…
In that presentation, you can find additional information like architecture schema :
That document is still valid : IBM Sametime-Polycom Deployment Scenario
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  mobile portal theme websphere 703 Visits
The growth in Web-enabled mobile phone usage is revolutionizing the way we use the Internet.
According to an eMarketer forecast, by 2014 an estimated 53.9 percent of mobile phone users in the United States will access the Internet through a mobile browser or application.
IBM WebSphere Portal Mobile Experience V7.0 is available on greenhouse.
That Portal Add-on give you the possibility to easily implement mobile access to your existing WebSphere Portal.That add-on is easy to install via WebSphere Portal Solution Installer.
The Portal Mobile Experience provides you code to quickly extend WebSphere Portal sites to mobile devices that support Webkit (Apple, Android, Blackberry phones)
As supplement of Web Experience Factory, it's a very powerful solution.
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  sut_lite sametime telephony genesyslabs sut 986 Visits
During the deployment of Genesys UC Connect for IBM Sametime for the ICSC. I took this opportunity to implement Sametime Unified Telephony (SUT) Lite.
A video demo of SUT Lite in a video environment :
Deployment Process :
The Genesys Dial Plan is 66xx.
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  web ajax lotuslive sametime 1,089 Visits
A new killer feature is available within LotusLive : IBM Sametime Web Chat.
POT Solutions Portail Mobiles : "Touch' your Information System ou Comment faire tenir le SI dans le creux de votre main ?" (French)
Date : 4 Novembre 2011Lieu : TEC, Bois Colombes
Audience - Clients
Langue - Français
Horaires - 09:00 à 17:00
Lien pour les inscriptions : http://www-05.ibm.com/fr/events/tec/MCHR-8JXCZX.html
Descriptif - Le monde devient mobile... y êtes vous préparé?
Venez découvrir avec Logica et IBM comment comment tirer partie de votre patrimoine applicatif au travers d'une solution de Mobilité, lors d'un atelier d'1 journée en 2 temps:
- Matin : Enjeux - Stratégie - Approche Projet et Description de l'offre logiciels IBM
- Apres-midi : Offre logiciels IBM (avec démonstrations et exercices pratiques)
- Matin : Tendance et enjeux de la mobilité / Démarche projet / Les solutions IBM / Offre Quick Start Logica-IBM
- Après-midi : Introduction technique Mobile Portal Accelerator (MPA) + demos / Introduction Web Experience Factory + Exercices pratiques
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  mlinked mobile iwildfire iphone connections 1,188 Visits
IBM has long had a vision that the value of social software increases exponentially when people can connect to their social networks at anytime and from anywhere.
The IBM Connections mobile applications is available on the Apple app store. Details about that application are available on that entry of this blog.
But, two business partners have also developed native applications for iPhone : mLinked & iWildfire.
mLinked and mLinked Free are native iPhone applications to communicate with your public or corporate social network based on IBM Lotus Connections.
mLinked Free features
Same features as mLinked pre-configured for Bleedyellow, My DeveloperWorks and Lotus Greenhouse
iWildFire is your feature rich IBM Connections App for iPhone and iPad.
Homepage and Profiles
Bookmarks, Blogs, and Files
Searching and Tags
I strongly encourage to test these applications... They will definitely bring value to your IBM Connections environment.
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  poken social nfc adoption ibm 769 Visits
A growing number of companies are finding that Social Software complement and extend conventional collaboration and communication platforms focused on e-mail, custom tools, and intranets by providing new, flexible, and informal ways for employees to interact and share information. Social Software fosters networks that drive COLLABORATION and therefore INNOVATION.
IBM Social Software :
How to drive adoption of IBM Connections ?
How to enable people to connect with people ?
The value of social software increases exponentially when people can connect to their social networks at anytime, from anywhere and easily....
Social Networking is mainly based on the network you have created inside your organization. The question is : How could you easily build your network ? Your network must have be important in order to spread your ideas and be inform about your colleagues' publications.
Repeated studies have shown that the longer a project team stays together without significant changes in its composition, the less likely it is to come up with ideas that lead to innovations. So, it's important to have your direct colleagues in your social network, but someone in a different specialty is also important (« Weak ties are strong »). You can meet him in a meeting or at the coffee machine..
Imagine you could use your mobile or a specific device ? Simply by shaking your phones or a specific device you can add him to your network, in order to keep a track of him...
Using your mobile :
Via an app, you could imagine to connect with someone. By leveraging geolocation capabilities of mobile, we can recognize someone near you and send him an invitation.
Screenshot of a mockup :
Initial screen of the application :
After shaking near someone :
Introduction of the architectural concept :
To validate the feasibility, we have designed a mockup based on a J2EE Application. The web application send your location (longitude & latitude) to the server. If two location are received at the same time, the app will send an "IBM Connections" invitation to both, using the IBM Connections invitation APIs. In that mockup, the Web App uses HTML5 Geolocation API.
Using specific device : Poken
During an event, I met someone from the company Poken. Poken has developped a small device which allow you share your social business card. I have instantly imagined the use of that technology for internal social platform in conjunction with IBM Connections.
High level overview of the architecture :
Imagine that technology during a event to leverage IBM Connections during a two-day customer event...
The success of an event can be measured by the number of significant connections established between participants; new professional contacts, new business partnerships, new leads.That device are also ice breakers and conversation starters. You could even imagine to brand your poken. IBM has already used that technology during customer's events.
NFC Technology :
Near field communication, or NFC, will allow for simplified transactions, data exchange, and wireless connections between two devices in close proximity to each other, usually by no more than a few centimeters. t is expected to become a widely used system for making payments by smartphone, but I'm sure we will see a democratization of that technology to support social networking platform.
An idea coming from Romain Lienard & Vincent Perrin.
C'est le bon moment pour essayer gratuitement les services IBM SmartCloud Enterprise : inscrivez-vous aujourd'hui pour bénéficier de notre offre spéciale
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(Infrastructure as a Service) parfaitement adapté à vos activités de
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Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  techsoftware bot sdk python sametime java 1 Comment 1,238 Visits
A few months ago, I wrote a little framework making easy to write a bot for Sametime using the Python language syntax instead of Java.
The framework has continue to grow up, and this new version is now more stable than the previous. Bots can now detect when the user close his chat window, and they can also receive files.
This framework can be very handy when you have to demonstrate Sametime in a different way that you used to do, and for those who were at TechSoftware 2011 (Bois-Colombes), it's the framework I used during my demo.
We currently have several bots running under PyBot on our Sametime 8.5.2 demo platform at the IBM Collaboration Solution Center (Montpellier) and some of them can have a "real" conversation, can tell you who is Romain Lienard (using IBM Connections Profiles Integration), what is the link for OTR -our internal travel reservation tool- using IBM Connections Bookmarks Integration, where is Bois-Colombes (using Google Maps integration), or convert a PPT file into an ODP file simply by sending your ppt file to the bot. I have even sent a tweet using a bot a few days ago !
If you want to have an idea of how I wrote the sample demo bot that you can see on top of this entry without download the zipfile, below is the sample demo script :
PyBot is available here for download.
Any question or suggestion are welcome !
pierre crassat 06000264QF PIERRE.CRASSAT@FR.IBM.COM Tags:  collaboration northstar lotus customer_experience_suite 811 Visits
Educast IBM Customer Experience Suite
Date de l'événement : Sep 13, 2011
Heure de l'événement : 17:00 - 17:45 (France Time)
Accueilli par : Henri-Francois RAGNE (IBM)
Animé par : Pierre Crassat (IBM),
Remettre le client au centre de l'entreprise, renforcer la fidélité à la marque, accroître la satisfaction du client et réduire les coûts opérationnels sont les préoccupations actuelles de nos clients. Pour répondre à ces attentes, IBM mène le projet Northstar qui contient la vision d'IBM http://www-01.ibm.com/software/fr/info/northstar/vision/ , et se concrétise avec IBM Customer Experience Suite
Prenez de l'avance en participant à cet Educast au cours duquel vous découvrirez les nouveautés de IBM Customer Experience Suite.
S'inscrire à l'événement sur :
Si rien ne se produit lorsque vous cliquez sur l'un des liens ci-dessus, copiez ce lien dans sa totalité et collez-le dans votre navigateur Web.
Pour toute question technique, contactez le service d'assistance à l'adresse firstname.lastname@example.org.
Pour toute question relative à cet événement, contactez l'hôte à l'adresse email@example.com.
De nouveaux "Proof Of Technology" sont planifiés sur cette fin d'année. Ils sont occasion pour vous de découvrir ou de re-découvrir les solution collaboratives IBM.
Dates à retenir :
POT Lotus Domino Admin
Date : 4 et 5 Octobre 2011
POT Solutions Portail Mobiles
Date : 6 et 7 Octobre 2011
POT IBM Sametime
Date : 11 et 12 Octobre 2011
POT Lotus Domino Admin
Date : 15 et 16 Novembre 2011
POT IBM Sametime
Date : 22 et 23 Novembre 2011
POT IBM WebSphere Portal/WCM/Northstar
Date : 22 et 23 Novembre 2011
Agenda détaillé par PoT :
1/ POT Lotus Domino Admin - Lieu : IBM TEC, Bois Colombes
Date : 4 et 5 Octobre 2011
Inscriptions : http://www-05.ibm.com/fr/events/tec/MCHR-8JVDPJ.html
Date : 15 et 16 Novembre 2011
Inscriptions : http://www-05.ibm.com/fr/events/tec/MCHR-8JVDUG.html
Cet atelier vous fera découvrir les nouveautés en terme d'administration de Domino 8.5.3, en particulier la mobilité avec Lotus Traveler, et les nouvelles fonctionnalités ( DAOS, ID Vault, DCT) .à travers des présentations magistrales alternées avec des travaux pratiques.
Cette session s'adresse aux administrateurs Domino.
Nouveautés Notes & Domino 8.5.3
Fonctions d'administration en 8.5.3
Domino Attachment Object Services - DAOS
ID Vault / Shared Login
Domino Configuration Tuner - DCT
2/ POT IBM Sametime - Lieu : IBM TEC, Bois ColombesDate : 11 et 12 Octobre 2011
Inscriptions : http://www-05.ibm.com/fr/events/tec/MCHR-8JVDRK.html
Date : 22 et 23 Novembre 2011
Inscriptions : http://www-05.ibm.com/fr/events/tec/MCHR-8JVDWB.html
Welcome and agenda
The value proposition of sametime 8.5 and UC2
Lotus Sametime 8.5 Web Conferencing
Lotus Sametime 8.5 Voice and Video with Lotus Sametime Media Manager
Sametime Unified Telefony
Using web conferencing - rich client
Using web conferencing - web client
Using web conferencing - notes client
Using ST connect with voice and video
3/ POT IBM WebSphere Portal/WCM/Northstar - Lieu : IBM TEC, Bois Colombes
Date : 22 et 23 Novembre 2011
Inscriptions : http://www-05.ibm.com/fr/events/tec/MCHR-8JVDT4.html
Dans un climat économique difficile, une compétition accrue, face à l'émergence de nouvelles technologies dites de Web 2.0 (blog, wikis, forums, réseau social) et de nouveaux comportements de navigations sur le canal web, l'utilisation massive et accrue des nouveaux périphériques (iPhone / iPad / ...), il devient critique pour toute entreprise, désireuse de se faire une place dans la bulle web, de mieux comprendre son client, son parcours, ses besoins et de repenser la façon d'interagir avec lui, en lui proposant des services qui sont :
- ciblés selon ses propres besoins
- diffusés selon son propre canal habituel de communication
- proposés en temps réel
- au travers d'une interface dynamique et sexy permettant entre autre l'interaction
- et hautement personnalisé en utilisant entre autre des technologies de l'analyse de web, de réseau social
L'objectif est très simple : faciliter un retour à la croissance avec un mot d'ordre : le Client - être en mesure d'améliorer et de proposer la meilleure expérience web à un client existant ou prospect et être en mesure de capter son réseau.
Pour aider les entreprises à offrir ce type de solutions, IBM a lancé le projet Northstar – une vision et une feuille de route sur plusieurs années qui guident ces organisations dans la création d’expériences en ligne de nouvelle génération. Le projet Northstar d’IBM vous permet de franchir un nouveau pas, avec la mise à disposition de fonctions appropriées pour offrir des expériences Web hautement attractives, personnalisées qui répondent aux besoins des utilisateurs. Suivez ce lien et découvrez comment vous pouvez capter et retenir les meilleurs clients, renforcer la fidélité à la marque, accroître la satisfaction du client et réduire les coûts opérationnels: http://www-01.ibm.com/software/fr/info/northstar/vision/.
Venez assister à un Proof of Technology dédié à cette nouvelle plate-forme.
9:15 - Accueil
Lecture/demo 1 - IBM WebSphere Portal/Northstar introduction
Lecture/demo 2 - WebSphere Portal Technical overview
Lab 1 - Portal User Tour
Lecture 3 – Gérer votre Portail
Lab 2 - Portal Admin Tour
Lecture 4 - Web Analytics - Coremetrics / Unica
Lecture 5 - Leveraging assets/intégration
Lecture 6 - Portal développement
Lab - WebSphere Portlet Factory
Lecture - Web Content Management
Lecture - Customer Experience Suite/Industry toolbox/Accelerator/Social collaboration/Mobile/Process/Forms
Summary & PoT Wrap up/ Next Steps
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  projexec quickr connections trilog 713 Visits
Last friday, I worked with François Guerin VP Sales Trilog Group, France to deploy Projexec5 for Lotus Quickr & IBM Connections.
This solution is a very interesting and powerful complement to IBM Social solutions.
Projexec add Project Management capabilities to Team Collab and Social tools : Social Project Management
To introduce a solution, nothing is better than a video :
Projexec 5 for Quickr J2EE
ProjExec 5 augments IBM social software with robust project management capabilities including scheduling, tracking, issue management, change management, financial management, time management and portfolio management. The solution also offers round-trip synchronization with Microsoft Project and other project management tools enabling project managers to turn their existing project schedules into a collaborative project environment with the click of a button.
A powerful social feature of ProjExec 5 is the Project Wall, which enables Facebook-style social collaboration for project teams. Using the Project Wall, project teams stay connected with their peers and stakeholders using the ProjExec sidebar widget for the Notes 8.5.x client or directly from their mobile phone. Team members can very easily report status updates, which then roll up automatically into the project schedule and the project portfolio giving project managers and upper management project visibility in real-time.
With ProjExec 5, project teams become more engaged and more effective, project managers cut significantly low-value administrative work, and projects are no longer a black box for upper management.
ProjExec 5 for IBM Connections :
Introducing ProjExec for Lotus Connections, the first and only business application that seamlessly integrates rigorous project processes directly with IBM Lotus Connections – the industry leading social platform that empowers business professionals to develop, nurture and connect with a network of colleagues; easily identify expertise in their network; and discuss and refine new creative ideas with communities of coworkers, partners and customers. The integration of powerful project management tools with social software designed for business makes ProjExec for Lotus Connections true Social Project Management.
- Activity Management :
To manage documents, sub-ToDos in a task, you can create a activities from the ProjExec interface.
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  call_center genesyslabs uc² sametime ucconnect ucc 726 Visits
Genesys UC Connect facilitates the integration of Genesys Customer Interaction Management (CIM) software platform with Lotus Sametime. The integration helps bring knowledge workers from diverse departments and the back office together into the contact center process flow on a part-time basis without formally becoming a customer service agent. It does this by intelligently routing calls based on presence, dynamic location awareness (provided by Lotus Sametime), plus a host of intelligent routing controls the Genesys software provides.
Genesys UC Connect for IBM Sametime “subscribes” to presence provided by IBM Sametime to determine the availability or location of experts, and back office and branch office workers. Genesys UC Connect for IBM Sametime enables contact centers to leverage universal employee access — the ability to extend the resource pool to encompass any agent or expert — to enable branch employees, back office employees, and expert agents, regardless of their location, to efficiently manage their time and resources.
Detailled presentation of Genesys UCConnect for Sametime : link
Genesys Product Team has created a community on Lotus Greenhouse. The focus of this community is on business objectives, methods and technical means for extending customer service beyond the traditional contact center. Utilizing Unified Communications and Social Enterprise along with bleeding edge Contact Center solutions allows anyone in a company to become part of the customer experience.
You can download a click-to-through demo of Genesys UCConnect for IBM Sametime.
Want to see a real demo, don't hesitate to email me.
A demo environment is available in the IBM Collaboration Solutions Center.
A shift is occurring in the enterprise. The adoption of mobile devices and social software is rapidly becoming a vital business tool, enabling organizations to transform virtually every part of their business operations from marketing, customer service and sales, to product development and human resources.
Social networking has had a profound effect on society. Couple this with the explosion of mobile devices and new Cloud delivery models, a perfect storm of industry trends is merging that makes this the right time to move from the hands of teens to business.
Consider these facts:
IBM has delivered a new social netorking app.
Available at no charge, the new IBM Connections app works just like the industry-leading IBM social software with added functionality for Google Android smartphones and tablets, Apple iOS devices and BlackBerry smartphones. In addition to the popular File share application, Profiles, and Activities, Blogs and generate-and-vote-on-ideas features, workers can now take photos with their smartphones and upload them directly to Connections. All three apps are available now in the respective apps stores.
Here are links to the mobile apps that support IBM Connections:Android : https://market.android.com/details?id=com.ibm.lotus.connections.mobile&feature=search_result
Apple iOS : http://itunes.apple.com/app/ibm-connections/id450533489?mt=8
BlackBerry : https://appworld.blackberry.com/webstore/content/52232?lang=en
For information about additional mobile platforms supported by IBM including Nokia Symbian, visit http://www.ibm.com/software/lotus/category/mobile-wireless/
Apple, Apple iOs, iPhone iPad, and App Store are trademarks of Apple. BlackBerry is a trademark of Research In Motion. Other company and product names may be trademarks of their respective companies.
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  media collaboration lotus blogs twitter slideshare social 1,223 Visits
I would like to share an insight of several links that could be useful for you.
Social Media Revolution has changed the world, it turned communication into interactive dialogue.
Using Social sites like Twitter, Slideshare, Facebook to be up-to-date about a specific topic is very simple and powerful.
IBM is part of that revolution as you can see :
Lot of IBMers but also Business partners share interesting informations about IBM Collaboration Technologies.
Personally, I daily use Twitter, IBM Expert's blogs, You Tube to be aware of IBM updates but Technology vendor's updates, too.
I would like to share a list of interesting links with you :
- Ed Brill's Blog : http://edbrill.com/ebrill/edbrill.nsf
- Luis Suarez : http://www.elsua.net/
- Luis Benitez : http://www.lbenitez.com/
- Sandy Carter : http://socialmediasandy.wordpress.com/
- Sacha Chua : http://sachachua.com/blog/
- Sametime Blog : https://www-304.ibm.com/connections/blogs/SametimeBlog/?lang=en_us
- PlanetLotus: Planet Lotus is an aggregation of Lotus related blogs and news. It acquaints those interested in the Lotus Blogisphere with the best blogs out there. : http://planetlotus.org/
Lot of IBMers' blogs are listed here : http://www.ibm.com/blogs/zz/en/blogname.html
- IBM Social Business : @IBMSocialBiz, @OnSocialCloud9, @jeffschick, @Sandy_carter, @elsua_b, @socbizagenda, @ccrummey,
- LotusLive : @Lotuslive
- IBM Lotus Notes Domino Technology : @edbrill,
- WebSphere Portal : @PortalExConf, @WebSpherePortal, @PortalSupport,
- IBM Lotus Tech Info : @LotusTechInfo
- Lotus Education : @LotusEducation
- Alistair Rennie (General Manager for IBM's Collaboration Solutions unit) : @Alistair_rennie
For SouthWest Europe :
- IBM Collaboration Solutions Leader : @ajeanpierre
- Messaging & Collaboration Solutions Leader Southwest Europe : @laurentboes
- UC² Sales Leader : @tbatut
- Lotus France : @lotus_france
General information about Social & Collaboration stuffs : @gplacombe, @johnPCamp, @stefanoPog, @vperrin, @ceesvanderwoude, @uffesorensen, @macguidera, @reynoutvab,
Dont' hesitate to tweet that article... Tweet
An example of IBMers using Twitter in their day-to-day job :
IBM Expert Network : http://www.slideshare.net/ibm
My Presentations : http://www.slideshare.net/vperrinfr
I will try to update that entry as often as possible...
Keep in mind that the power of a community of practice is exponentially related to the knowledge shared by the individual members.
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  lotuslive presentations symphony 647 Visits
The third tech preview for LotusLive Symphony is now out on Lotus Greenhouse.
A new module is now available on LotusLive Symphony : Presentations.
You can new create, co-edit and share presentations through a simple web browser like IE, Firefox, as shown in the screenshot below.
When you open that presentation in edit mode, you have a full control of it... Create slides, navigate slide by slide, add comments on specific slides...
See you is online, essign slides to write/review to someone else.
When co-editing a presentation, changes from each author are indicated by
different colors. You can select whether to show the color indicators.
That's an awesome solution !! Will keep you informed about the general availability of LotusLive Symphony...
For those involved with Greenhouse, don't hesitate to check out the new tech preview and let us know what you think.
If you are interested in participating, request a login to Greenhouse from here.
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  installatio ucc st852 sametime8.5.2 uc² sametime 518 Visits
Hello,That's the best documentation I know to succeed in installing a full IBM Sametime environment.
Frank and Volker did a great job by delivering an useful and easy step by step guide.
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  notes lotus text live regexp widget 966 Visits
Do you know that you can create your own widgets in Lotus Notes, in a few minutes only and without using any programming language ?
The Widget Wizard let you create widget gathering data from a web page, a notes document, a google gadget or a RSS feed very easily.
All you have to do is follow the step-by-step wizard then click on the finish button.
These widgets can be displayed on the sidebar (useful for a permanent use) or in a tab or a popup (very useful for contextual widgets that you want to display on particular events)
Every widget can take its parameter input (if they need it) from a user input or from a live text expression :
Live Text expression, another cool feature from Lotus Notes, is a Regular Expression (regexp) engine which let you create your own datatypes (ie. address or phone number) that you map to a widget when the expression is found in a mail or anything else running through Notes (such an application)
Scenario : you open a new mail, it's a meeting. The address is automagically detected by Live Text engine, and with a simple click on it, you can see where is it, how to go there with your car, or by train, and if you'll need to take your umbrella or not.
Yes, this is possible in a few minutes. All you have to know is the basics of regular expressions (which can be a real pain if you read them for the first time, although they're in fact really easy to write). And if you don't want to create your own widgets, there's still a lot of widgets available on the internet ! Find more info about regexp via your favorite search engine, or by following this link (video tutorials) : Regular Expressions for dummies
See below a short demo (8 minutes) on how to do a GoogleMaps and Meteo integration with Notes
One key element of the Project Vulcan is The IBM® Social Business Toolkit. It represents a new approach to interacting with and extending IBM Social Business software, including IBM Lotus Notes®, IBM Lotus® Connections, IBM Lotus Sametime®, IBM LotusLive™, and more.
The toolkit provides a unified, consistent set of tools and capabilities across the brand that are built on industry standards. This multifaceted toolkit is designed to roll out in phases as new capabilities and functionality becomes available. As a whole, the toolkit is made up of the following parts.
To drive that project, IBM is deeply involved in the OpenSocial project. Several IBMers are involved in the OpenSocial 2.0.
Take a look at OpenSocial Technology & Widgets :
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  france ibm techsoftware 2011 704 Visits
L’IBM TechSoftware 2011, qui se déroulera à l’IBM Forum de Bois-Colombes les 1er et 2 septembre 2011, est le rendez-vous incontournable des décideurs et professionnels de l’informatique.
Ils pourront ainsi bénéficier de 2 jours exceptionnels d’information et
de formations adaptées à leurs besoins sur les dernières technologies,
produits et solutions logicielles IBM.
- 2 conférences plénières avec des témoignages client.
* dans la limite de 2 tests de certifications par participant et dans la limite des places disponibles.
Inscrivez-vous : lien
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  domino collaboration france ics portal pot sametime 932 Visits
For the second semester, I'm pleased to announce several PoTs
IBM Sametime PoT 11 & 12 October, 22 & 23 november :
In this Proof of Technology you will learn how to communicate the business and technical value of deploying Lotus® Sametime® software in the enterprise.
This session addresses both infrastructure and development topics and covers the capabilities and value of the Lotus Sametime family offerings.
Participants will utilize hands-on exercises designed to reinforce key solution capabilities.
After attending this Proof of Technology workshop, you should be able to:
• Identify important organizational drivers for unified communications and real-time collaboration
• Explain key characteristics of Sametime Web Conferencing and Instant Messaging
• Understand Sametime’s integration capabilities with your applications
• Identify technologies which can be readily integrated with Sametime
• List some IBM Business Partners who have Sametime offerings
• Describe how to make Sametime meetings highly-available
• Summarize the ability to customize Sametime with plug-ins and branding
• Define how to securely connect Sametime to other instant messaging systems
• Understand the value of Sametime and how it can benefit your organization as the foundation for unified communications and collaboration (UC²)
Lotus Domino 8.5 4 & 5 october, 15 & 16 november :
This Proof of Technology (PoT) describes and demonstrates the valuable new features in IBM Lotus Notes® Domino® 8.5. Topics range from Features and Functions, Licensing, Administration, Security, Upgrading, Mobility and Application development. The contents of this PoT includes 14 presentations, 6 labs, a .wmv video demonstration and instructor guide. The image is hosted on Demonet for remote access, with setup and access instructions contained in the instructor guide. The entire PoT is expected and recommended to take 2 full days to cover all material, however, each presentation and lab is independent and the PoT can be customized for delivery based on customer specific and expressed interests.
This PoT is intended for customers who are are on previous versions of Notes Domino, and an opportunity for new customers to experience the power of Notes Domino. The presentations will provide extensive coverage of the product's features and functions and the companion hands-on labs will re-enforce how Notes Domino delivers the end-user experience with efficiency and increased developer productivity that drive business value.
WebSphere Portal TBD :
This Proof of Technology (PoT) offering is designed to demonstrate the exceptional user experience provided by WebSphere Portal software with a
focus on business value and solutions, and the exciting new web 2.0 features it enables and leverages, Additional focus areas include
administration, infrastructure and development topics. Participants will receive a hands-on experience of the WebSphere Portal product as well as
the integration capabilities found in the WebSphere Product Family. This offering also shows how WebSphere Portal can be used to implement a
responsive and easy-to-use portal that has rich function delivered from the secure and scalable infrastructure of WebSphere Application Server.
The objective of this session is to demonstrate how IBM WebSphere Portal allows you to customize your work environment to the needs of your
business and present content and applications in a consistent fashion. Portal gives you the ability to easily provide a highly personalized user
experience based upon the end user’s previous interactions with your portal, their personal preferences, as well as attributes from their user profile
or any other source.
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  ucc sametime social uc² blug 465 Visits
Today, I'm in Belgium to attend as speaker at a BLUG Session.
I will delivered a presentation about the new great features of IBM Sametime 8.5.2...
Belgium Team and local BPs did a great job by developping a strong user group ( a real community between customers and BPs).
Normally, I will have 60 attendees. That's awesome.
The agenda of that session : http://blug.be/blug.nsf/Pages/Event20110628
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  pssc collaboration ibm center lotus solutions montpellier 724 Visits
In one of the 12 WW official SWG briefing centers, as a customer, you will be able to discuss with highest IBM consultants on Social Business in a dedicated and convivial room.
An introduction of that IBM demo Center :
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  conference uc² sametime rpx ucc plantronics polycom video 439 Visits
A really nice demo of Sametime Video / Polycom demo :