A journey in IBM Collaboration Solutions in SouthWest Europe
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  conference uc² sametime rpx ucc plantronics polycom video 950 Visits
A really nice demo of Sametime Video / Polycom demo :
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  poken social nfc adoption ibm 1,710 Visits
A growing number of companies are finding that Social Software complement and extend conventional collaboration and communication platforms focused on e-mail, custom tools, and intranets by providing new, flexible, and informal ways for employees to interact and share information. Social Software fosters networks that drive COLLABORATION and therefore INNOVATION.
IBM Social Software :
How to drive adoption of IBM Connections ?
How to enable people to connect with people ?
The value of social software increases exponentially when people can connect to their social networks at anytime, from anywhere and easily....
Social Networking is mainly based on the network you have created inside your organization. The question is : How could you easily build your network ? Your network must have be important in order to spread your ideas and be inform about your colleagues' publications.
Repeated studies have shown that the longer a project team stays together without significant changes in its composition, the less likely it is to come up with ideas that lead to innovations. So, it's important to have your direct colleagues in your social network, but someone in a different specialty is also important (« Weak ties are strong »). You can meet him in a meeting or at the coffee machine..
Imagine you could use your mobile or a specific device ? Simply by shaking your phones or a specific device you can add him to your network, in order to keep a track of him...
Using your mobile :
Via an app, you could imagine to connect with someone. By leveraging geolocation capabilities of mobile, we can recognize someone near you and send him an invitation.
Screenshot of a mockup :
Initial screen of the application :
After shaking near someone :
Introduction of the architectural concept :
To validate the feasibility, we have designed a mockup based on a J2EE Application. The web application send your location (longitude & latitude) to the server. If two location are received at the same time, the app will send an "IBM Connections" invitation to both, using the IBM Connections invitation APIs. In that mockup, the Web App uses HTML5 Geolocation API.
Using specific device : Poken
During an event, I met someone from the company Poken. Poken has developped a small device which allow you share your social business card. I have instantly imagined the use of that technology for internal social platform in conjunction with IBM Connections.
High level overview of the architecture :
Imagine that technology during a event to leverage IBM Connections during a two-day customer event...
The success of an event can be measured by the number of significant connections established between participants; new professional contacts, new business partnerships, new leads.That device are also ice breakers and conversation starters. You could even imagine to brand your poken. IBM has already used that technology during customer's events.
NFC Technology :
Near field communication, or NFC, will allow for simplified transactions, data exchange, and wireless connections between two devices in close proximity to each other, usually by no more than a few centimeters. t is expected to become a widely used system for making payments by smartphone, but I'm sure we will see a democratization of that technology to support social networking platform.
An idea coming from Romain Lienard & Vincent Perrin.
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  mlinked mobile iwildfire iphone connections 2,171 Visits
IBM has long had a vision that the value of social software increases exponentially when people can connect to their social networks at anytime and from anywhere.
The IBM Connections mobile applications is available on the Apple app store. Details about that application are available on that entry of this blog.
But, two business partners have also developed native applications for iPhone : mLinked & iWildfire.
mLinked and mLinked Free are native iPhone applications to communicate with your public or corporate social network based on IBM Lotus Connections.
mLinked Free features
Same features as mLinked pre-configured for Bleedyellow, My DeveloperWorks and Lotus Greenhouse
iWildFire is your feature rich IBM Connections App for iPhone and iPad.
Homepage and Profiles
Bookmarks, Blogs, and Files
Searching and Tags
I strongly encourage to test these applications... They will definitely bring value to your IBM Connections environment.
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  social_business adoption 1,612 Visits
A Social Business isn't just a company that has a Facebook page and a Twitter account. A Social Business is one that embraces and cultivates a spirit of collaboration and community throughout its organization—both internally and externally.
IBM has identified three distinct characteristics of a Social Business:
But, what are the key factors to drive a good adoption of Social Business ?
Social Business Success Factor :
IDC White Paper Sponsored by IBM : Becoming a Social Business: The IBM Story January 2011
Interesting presentation on that topic :
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  ucc sametime social uc² blug 1,066 Visits
Today, I'm in Belgium to attend as speaker at a BLUG Session.
I will delivered a presentation about the new great features of IBM Sametime 8.5.2...
Belgium Team and local BPs did a great job by developping a strong user group ( a real community between customers and BPs).
Normally, I will have 60 attendees. That's awesome.
The agenda of that session : http://blug.be/blug.nsf/Pages/Event20110628
pierre crassat 06000264QF PIERRE.CRASSAT@FR.IBM.COM Tags:  collaboration northstar customer_experience_suite lotus 7,106 Visits
Educast IBM Customer Experience Suite
Date de l'événement : Sep 13, 2011
Heure de l'événement : 17:00 - 17:45 (France Time)
Accueilli par : Henri-Francois RAGNE (IBM)
Animé par : Pierre Crassat (IBM),
Remettre le client au centre de l'entreprise, renforcer la fidélité à la marque, accroître la satisfaction du client et réduire les coûts opérationnels sont les préoccupations actuelles de nos clients. Pour répondre à ces attentes, IBM mène le projet Northstar qui contient la vision d'IBM http://www-01.ibm.com/software/fr/info/northstar/vision/ , et se concrétise avec IBM Customer Experience Suite
Prenez de l'avance en participant à cet Educast au cours duquel vous découvrirez les nouveautés de IBM Customer Experience Suite.
S'inscrire à l'événement sur :
Si rien ne se produit lorsque vous cliquez sur l'un des liens ci-dessus, copiez ce lien dans sa totalité et collez-le dans votre navigateur Web.
Pour toute question technique, contactez le service d'assistance à l'adresse email@example.com.
Pour toute question relative à cet événement, contactez l'hôte à l'adresse firstname.lastname@example.org.
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  notes lotus text live regexp widget 1,930 Visits
Do you know that you can create your own widgets in Lotus Notes, in a few minutes only and without using any programming language ?
The Widget Wizard let you create widget gathering data from a web page, a notes document, a google gadget or a RSS feed very easily.
All you have to do is follow the step-by-step wizard then click on the finish button.
These widgets can be displayed on the sidebar (useful for a permanent use) or in a tab or a popup (very useful for contextual widgets that you want to display on particular events)
Every widget can take its parameter input (if they need it) from a user input or from a live text expression :
Live Text expression, another cool feature from Lotus Notes, is a Regular Expression (regexp) engine which let you create your own datatypes (ie. address or phone number) that you map to a widget when the expression is found in a mail or anything else running through Notes (such an application)
Scenario : you open a new mail, it's a meeting. The address is automagically detected by Live Text engine, and with a simple click on it, you can see where is it, how to go there with your car, or by train, and if you'll need to take your umbrella or not.
Yes, this is possible in a few minutes. All you have to know is the basics of regular expressions (which can be a real pain if you read them for the first time, although they're in fact really easy to write). And if you don't want to create your own widgets, there's still a lot of widgets available on the internet ! Find more info about regexp via your favorite search engine, or by following this link (video tutorials) : Regular Expressions for dummies
See below a short demo (8 minutes) on how to do a GoogleMaps and Meteo integration with Notes
Romain Lienard 2700042GW9 RLIENARD@fr.ibm.com Tags:  xml notes connections button lotus lotusscript api 3 Comments 2,960 Visits
My colleague just asked me to develop a button in Notes mail in order to easily follow a community.
IBM Connections API can be used with Lotus Notes and its LotusScript programming language in order to facilitate some tasks for end users.
So with some Notes support from Herbert Hilhorst, I wrote a piece of LotusScript that automatically follows a community with a simple click. The authentication is done directly in the Notes client
All you have to do is :
1 - create a button in your mail, via Create>Hotspot>Button.
2 - Specify a label for your button, select LotusScript instead of Formula
3 - Copy & paste this code, after changing the CommunityUID (here it's 5bf86449-cd87-4e02-bef5-a24f24408723) according to your needs :
Sub Click(Source As Button)
Save your document, click on the button, and voila !
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  call_center genesyslabs uc² sametime ucconnect ucc 1,607 Visits
Genesys UC Connect facilitates the integration of Genesys Customer Interaction Management (CIM) software platform with Lotus Sametime. The integration helps bring knowledge workers from diverse departments and the back office together into the contact center process flow on a part-time basis without formally becoming a customer service agent. It does this by intelligently routing calls based on presence, dynamic location awareness (provided by Lotus Sametime), plus a host of intelligent routing controls the Genesys software provides.
Genesys UC Connect for IBM Sametime “subscribes” to presence provided by IBM Sametime to determine the availability or location of experts, and back office and branch office workers. Genesys UC Connect for IBM Sametime enables contact centers to leverage universal employee access — the ability to extend the resource pool to encompass any agent or expert — to enable branch employees, back office employees, and expert agents, regardless of their location, to efficiently manage their time and resources.
Detailled presentation of Genesys UCConnect for Sametime : link
Genesys Product Team has created a community on Lotus Greenhouse. The focus of this community is on business objectives, methods and technical means for extending customer service beyond the traditional contact center. Utilizing Unified Communications and Social Enterprise along with bleeding edge Contact Center solutions allows anyone in a company to become part of the customer experience.
You can download a click-to-through demo of Genesys UCConnect for IBM Sametime.
Want to see a real demo, don't hesitate to email me.
A demo environment is available in the IBM Collaboration Solutions Center.
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org 822 Visits
You have a Domino, Sametime, Quickr, Traveler or even Exchange or Sharepoint infrastructure.
That could be a solution to monitor in one signle place that complete infrastructure...
A single and simple dashboard to have a quick insight of the health of your infrastructure :
Want to have more details : link
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  pssc collaboration ibm lotus center solutions montpellier 1,638 Visits
In one of the 12 WW official SWG briefing centers, as a customer, you will be able to discuss with highest IBM consultants on Social Business in a dedicated and convivial room.
An introduction of that IBM demo Center :
Vincent PERRIN 1200004A33 Vincent.firstname.lastname@example.org Tags:  domino collaboration france ics portal sametime pot 1,955 Visits
For the second semester, I'm pleased to announce several PoTs
IBM Sametime PoT 11 & 12 October, 22 & 23 november :
In this Proof of Technology you will learn how to communicate the business and technical value of deploying Lotus® Sametime® software in the enterprise.
This session addresses both infrastructure and development topics and covers the capabilities and value of the Lotus Sametime family offerings.
Participants will utilize hands-on exercises designed to reinforce key solution capabilities.
After attending this Proof of Technology workshop, you should be able to:
• Identify important organizational drivers for unified communications and real-time collaboration
• Explain key characteristics of Sametime Web Conferencing and Instant Messaging
• Understand Sametime’s integration capabilities with your applications
• Identify technologies which can be readily integrated with Sametime
• List some IBM Business Partners who have Sametime offerings
• Describe how to make Sametime meetings highly-available
• Summarize the ability to customize Sametime with plug-ins and branding
• Define how to securely connect Sametime to other instant messaging systems
• Understand the value of Sametime and how it can benefit your organization as the foundation for unified communications and collaboration (UC²)
Lotus Domino 8.5 4 & 5 october, 15 & 16 november :
This Proof of Technology (PoT) describes and demonstrates the valuable new features in IBM Lotus Notes® Domino® 8.5. Topics range from Features and Functions, Licensing, Administration, Security, Upgrading, Mobility and Application development. The contents of this PoT includes 14 presentations, 6 labs, a .wmv video demonstration and instructor guide. The image is hosted on Demonet for remote access, with setup and access instructions contained in the instructor guide. The entire PoT is expected and recommended to take 2 full days to cover all material, however, each presentation and lab is independent and the PoT can be customized for delivery based on customer specific and expressed interests.
This PoT is intended for customers who are are on previous versions of Notes Domino, and an opportunity for new customers to experience the power of Notes Domino. The presentations will provide extensive coverage of the product's features and functions and the companion hands-on labs will re-enforce how Notes Domino delivers the end-user experience with efficiency and increased developer productivity that drive business value.
WebSphere Portal TBD :
This Proof of Technology (PoT) offering is designed to demonstrate the exceptional user experience provided by WebSphere Portal software with a
focus on business value and solutions, and the exciting new web 2.0 features it enables and leverages, Additional focus areas include
administration, infrastructure and development topics. Participants will receive a hands-on experience of the WebSphere Portal product as well as
the integration capabilities found in the WebSphere Product Family. This offering also shows how WebSphere Portal can be used to implement a
responsive and easy-to-use portal that has rich function delivered from the secure and scalable infrastructure of WebSphere Application Server.
The objective of this session is to demonstrate how IBM WebSphere Portal allows you to customize your work environment to the needs of your
business and present content and applications in a consistent fashion. Portal gives you the ability to easily provide a highly personalized user
experience based upon the end user’s previous interactions with your portal, their personal preferences, as well as attributes from their user profile
or any other source.
A shift is occurring in the enterprise. The adoption of mobile devices and social software is rapidly becoming a vital business tool, enabling organizations to transform virtually every part of their business operations from marketing, customer service and sales, to product development and human resources.
Social networking has had a profound effect on society. Couple this with the explosion of mobile devices and new Cloud delivery models, a perfect storm of industry trends is merging that makes this the right time to move from the hands of teens to business.
Consider these facts:
IBM has delivered a new social netorking app.
Available at no charge, the new IBM Connections app works just like the industry-leading IBM social software with added functionality for Google Android smartphones and tablets, Apple iOS devices and BlackBerry smartphones. In addition to the popular File share application, Profiles, and Activities, Blogs and generate-and-vote-on-ideas features, workers can now take photos with their smartphones and upload them directly to Connections. All three apps are available now in the respective apps stores.
Here are links to the mobile apps that support IBM Connections:Android : https://market.android.com/details?id=com.ibm.lotus.connections.mobile&feature=search_result
Apple iOS : http://itunes.apple.com/app/ibm-connections/id450533489?mt=8
BlackBerry : https://appworld.blackberry.com/webstore/content/52232?lang=en
For information about additional mobile platforms supported by IBM including Nokia Symbian, visit http://www.ibm.com/software/lotus/category/mobile-wireless/
Apple, Apple iOs, iPhone iPad, and App Store are trademarks of Apple. BlackBerry is a trademark of Research In Motion. Other company and product names may be trademarks of their respective companies.
IBM® Lotus Notes® and Domino® 8.5.3 includes a vast array of end-user feature enhancements to increase personal productivity of Lotus Notes, Lotus® iNotes™, and Lotus Notes Traveler for users and developers using Domino Designer.
New capabilities are now available for download, but also a very interesting entitlement... A part of IBM Connections for all Lotus Notes licences..
An easy way to start a social network within your organization..
Spread the word !!
Vincent PERRIN 1200004A33 Vincent.email@example.com Tags:  sametime sut-lite dma polycom av audio-video 2,189 Visits
As a supplement to my previous entry regarding new IBM/Polycom integration, I've just finalized a "deployment scenario" entry in Sametime Wiki.
That entry will provide you more informations and an insight of what you can easily do with a Sametime/Polycom infrastructure.
Deployment Scenario Architecture :
Link to the article : link