While I was at Pulse 2010 in Las Vegas, I had the pleasure of meeting and interview Nils Lau Fredriksen, CIO for the Region of Southern Denmark. Nils was one of the five CIOs that participated in the CIO panel during the Day 2 General Session. It was very interesting to hear his experience with implementing integrated service management along with the other CIOs that were on the panel.
Nils went into more depth during his presentation, on Wednesday Feb. 24th, regarding his experience of implementing integrated service management (or what he calls quality management) at The Region of Southern Demark. I attended the session and there were many questions from the audience.
I met up with Nils after his presentation to get a quick interview, which you can watch below...