The Central Depository Company of Pakistan Limited (CDC) is the only depository in Pakistan, handling the electronic settlement of transactions carried out at the country's three stock exchanges.
With numerous point management tools, time-consuming manual processes and no single help desk, IT administrators were constantly operating in a reactive mode and faced just 90 percent system availability.
IBM Business Partner Gulf Business Machines helped CDC implement an Integrated Service Management solution from IBM that increases IT efficiency while improving the effectiveness of business services.
90 percent reduction in average time for root cause analysis; estimated 50 percent reduction in time to support new lines of business; 98 percent improvement in service level agreement (SLA) levels.
"IBM Tivoli Storage Productivity Center gave us greater visibility into storage utilization, helping us optimize capacity planning and improve our storage ROI to save 30%"
—Syed Asif Shah, Chief Information Officer, Central Depository Company of Pakistan Limited
Read the complete case study for more details on the solutions used for CDC to implement and Integrated Service Management solution.
More success stories of other customer implementations of IBM technologies can be found here.
CDC Improves Service Level Agreement Levels By 98 Percent
Tiffeni Woodhams 270001Q08F WOODHAMS@US.IBM.COM Tags:  tivoli ibm customer-reference service-management storage storage-management storage-blog 1,576 Visits