• Add a Comment
  • Edit
  • More Actions v
  • Quarantine this Entry

Comments (7)

1 Kristine Adamson commented Permalink

How do you use the Information Center Scope function in the Knowledge Center? I use Scope to restrict my searches to 1 book or a set of books.

2 Bernie Rataj commented Permalink

I had the same question as Kristine, and this article has answered it--click within the table of contents before doing the search.
But we shouldn't have to learn about KC features through blogs and developerWorks articles, that should be done via help available directly from KC, which at this point tells us just enough to make using the KC an unpleasant experience.

3 Jamie Roberts commented Permalink

Hi Kristine,
There is no user-defined scope feature in IBM Knowledge Center like there is in the Information Centers, though as Bernie points out, you can scope your searches to predefined sets of content just by clicking through them or by adding them with Add Products. You can also use My Collections to add the books you're interested in to a personal collection, and only look at those. At this time, though, you can't search through those customized collections. Having said that, we are looking at ways to provide similar functions in a future release of IBM Knowledge Center.

 
Hi Bernie, I hear what you're saying on the help within IBM Knowledge Center (which you get from the Information icon on the right hand side of the application). The help content does strive to be as minimal as possible, but it certainly could be improved. We'll look at ways of making this more engaging and complete in future releases.

4 Bernie Rataj commented Permalink

Having tried it out some more, I'll have to take back my comment.
The search scope stays at the product level, and doesn't change when you click a top level item in the product table of contents.
I also don't see the Search Options anywhere, even after signing on.

5 Jamie Roberts commented Permalink

Hi Bernie,
Yes, as I mentioned to Kristine, there is no search scoping within a collection (usually at the product level).

 
The old "Search Options" we had in the IBM KC beta is gone. We used to have things like the auto-context switch there, but removed that so people could find it more directly. The rest of the search options are now shown in the facets on the left-hand side of the search results. You can often use those to narrow a search quickly within a product set.
 
I should point out too, that search is also generally much better at returning relevant results than the ICs, and you can use normal web-search options like :intitle to find the results you're looking for more easily.
 
Search relevance and effectiveness is right on the top of our list for improvements though, and we're working to improve this over the next releases.

6 Martin Stockhammer commented Permalink

For WebSphere infocenters the search is really a pain without the scope functions. You have all WebSphere (distributed, multiplatform, express) plus the feature packs on the same product and many of them contain similar information. So if you search for a simple task you get a lot of similar search results from all websphere distributions and feature packs.

 
And you cannot see on the search result from which topic (featurepack) it comes from. Only after activating the result you see the topic on the table of contents.

7 Jamie Roberts commented Permalink

Hi Martin,

 
Thanks for your comments on searching in IBM Knowledge Center. We are currently looking into ways for people to refine their searches even more than they can right now, and in a couple of different areas, including sub-component or feature within a product.
 
In the meantime, as a workaround, you can use the INURL: option to limit search results to a specific URL pattern within IBM Knowledge Center. Many of the subsections of our content are limited by a specific URL pattern, and you can use that to your advantage. So for example, if I'm in WebSphere Application Server 8.5.5, Network Deployment Edition, and I need to search on something quite generic, like "reverse proxy" then I will see results, as you say, from multiple components, even if I filter by the product.
 
But if I add an INURL: pattern to my search, I can restrict all the results to just a portion of the documentation. This is a workaround because you do need to look at the URL pattern to determine what's unique about the set of documents you're interested in searching, but for most of our documentation, you should be able to find a unique URL pattern. So for example, if I only want "reverse proxy" results from the IBM HTTP Server 8.5 docs underneath the main WebSphere Application Server Network Deployment product, I would first filter by product version (WAS ND 8.5.5) and then put the keywords in a search box along with the following qualifier:
 
reverse proxy inurl:com.ibm.websphere.ihs.doc
 
This gives this result, limited only to the HTTP 8.5 docs:
http://www-01.ibm.com/support/knowledgecenter/search/reverse%20proxy%20SSL%20inurl%3Acom.ibm.websphere.ihs.doc?scope=SSAW57_8.5.5&lang=en
 
You could use this across multiple products as long as the URL qualifier hasn't changed from release to release (and it does sometimes).
 
Remember you can just bookmark or share complex searches, so once you've done this, it's very easy to repeat the search with different keywords.
 
I hope this helps for now!

Add a Comment Add a Comment