Your feedback: some recent questions about IBM Knowledge Center
Over the course of our current IBM Knowledge Center beta--which has been extended through the end of March--we received a fair number of questions about the infrastructure and design of IBM KC and how to get the most out of it.
Here are three of the ones we're hearing a lot :)
Google and IBM Knowledge Center
Q: Why doesn't Google find "the right topic" in IBM Knowledge Center right now? If you search on a lot of IBM technical topics with Google, you still go to Information Center content instead of IBM Knowledge Center.
A: Although IBM Knowledge Center is visible on the web, and we're making our content available to Google, we are still in beta! So Google is doing the right thing right now by taking you to an Information Center for your queries: they are still the official home of IBM Technical Publications.
Google and other web search engines don't like "duplicate" content from the same site. Duplication is often "noisy" in search results--and it can cause important information to be missed. As a result, Google won't show you duplicated content migrated from our Information Centers to IBM Knowledge Center right now.
But when we exit our current beta, and make IBM Knowledge Center the official site for IBM Technical Publications on ibm.com, we will redirect the Information Centers directly to IBM Knowledge Center. Then Google and other web search engines will "switch" results to IBM Knowledge Center automatically.
So in the future, web search engines like Google will find IBM Knowledge Center content as well as they find Information Center content now (actually, we hope it will be better!).
Search highlighting on the page
Q: Why doesn't IBM Knowledge Center highlight search result keywords, as the Information Centers do?
A: The design point for IBM Knowledge Center search was to make it as much like search that you use elsewhere and on the web, as much as possible, so we removed search highlighting. We often heard as well that highlighting results makes the pages found hard to read. In addition, with a sophisticated search engine in IBM Knowledge Center, that uses synonyms and other mechanisms to find relevant pages, highlighting doesn't always work! If you're working with a long page, and want to search for a specific term on a page, you can just use the browser search (CTRL-F / CMD-F (Mac)) and you can see all the instances of a term within a page.
More space for content
Q: Why does IBM Knowledge Center take up so much page space with navigation, banners, and search? All I want to do is read (or print) a topic.
A: We wanted you to be able to get to search, or to the Table of Contents, very easily and all the time in IBM Knowledge Center. But sometimes you just need to read, and the rest of the application can be distracting. So you can view any topic with "more space for reading" in a couple of different ways.
First, you can slide the vertical bar that separates the table of contents from the content, and arrange the content pane to be much larger (or get a very large view of an item in the Table of Contents).
You can also click the "Close" button to hide the Table of Contents completely!
Finally, our favourite way to read content--just content without a banner or any other interface--or to print a single topic--is to right-click the table of contents and select Open in New Tab (content only)