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Zions Bancorporation maintains exceptional customer service as its business grows
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By Carol Marting,
Client References Manager - IBM System z software
Putting each customer at the heart of every transaction is one of the most powerful ways to drive loyalty in the retail-banking sector. For smaller organizations, this agility comes almost naturally – but as the business grows, how can large banks stay true to the grass-roots customer service that helped launch them to success?
Working with IBM, US-based bank Zions Bancorporation found the answer. By upgrading to an IBM® zEnterprise® BC12 server virtualized with IBM z/VM and running IBM CICS® software, the company accelerated essential back-office processes by 33 percent. The high-performance solution enables the company to continue deliver exceptional front-line customer services as its business – and its core banking workload – grows.
To learn more about how IBM System z® software is helping Zions Bancorporation to drive growth and ensure high-quality services without increasing IT headcount or operational costs, check out the IBM case study at: http://ibm.co/18orz7S