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Driving progress in cities with the IBM mainframe
Amy Bennett 060000GQRQ firstname.lastname@example.org | | 1,007 Visits
By Hayden Johnson
IBM System z Offering Manager
While recovering from the recent financial turbulence, public sector clients should treat citizens as customers to improve their citizen services while continuing to manage costs. They can do so by gaining customer insights through multiple channels including mobile services while accelerating the rate of innovation through infrastructure simplification and cloud. These are some of the insights highlighted by the Ovum Research in their recent paper “IT Infrastructure in the Public Sector”. In it Ovum interviewed clients deploying services on a zLinux based cloud infrastructure to quickly deploy new services to involve citizens in improving city services.
One of my favorite examples was how the City of Honolulu leveraged IBM Smarter Cities on zEnterpise to empower its citizens. Honolulu city leaders have enabled their developers to rapidly deliver new services for their fellow Hawaiians from a secure zEnterprise private cloud available to regional municipalities. One of these new apps is Honolulu 311, which empowers citizens to use their smart phones to photograph issues like pot holes, illegal dump sites, abandoned vehicles and broken street lights, submit them to the city and track their resolution status. Citizen self-reporting lowers inspection costs, while improving response to citizen demands and creating a better Honolulu! They were able to do this by leveraging IBMs Maximo asset management system that uses geocoding to tie citizen incident reports right to the asset in need of repair. Honolulu 311 receives the requirement, schedules the repair and reports back to the citizen when it’s completed. No city inspector required!
Our community leaders like those in Honolulu continue to find themselves in an environment where they need to meet increasing citizen expectations while managing costs as their populations grow. These leaders are looking for ways to improve the lives of their citizens and to leverage new technologies like mobile and cloud to deliver the services their citizens are demanding. IBM’s Smarter Cities on zEnterprise offerings can help leaders rise to these challenges by providing cities with the capability to both improve the citizen experience of interacting with their cities while reducing the overall cost of operations to taxpayers. IBM’s Asset and Facilities Management suite empowers leaders to further improve service delivery by improving the uptime of critical assets such as trains, buses, lighting and even water systems. The Intelligent Operations Center is a terrific example of a solution that streamlines the interaction between city agencies to enable them to react more quickly to service requirements at a lower cost. Finally, our Health and Human Services offerings enable cities to streamline many activities such as program entitlement that are often conducted multiple times in different agencies.
zEnterprise improves each of these offerings by allowing these clients to react very quickly to new demands at a low overall cost point. For example, cities can quickly add new instances of Intelligent Operations Center by simply turning on new zLinux capacity in their existing system without deploying new servers and datacenter space. They can build solutions that securely access the important systems of records that reside on z while keeping that sensitive data on the industry’s most secure infrastructure. It does this while allowing city leaders the peace of mind that these services will be available during both natural disasters and unplanned events when their citizens need them most - even if, as pointed out by my colleague Paul DiMarzio, they suffer an unplanned Godzilla attack!
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