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Banca Popolare di Milano keeps customers satisfied with high-performance banking services
Pratin Ashtekar 2700046SAG firstname.lastname@example.org | | Tags:  banking sm system_zsoftware z/os bpm tivoli | 2,156 Visits
By Carol Marting,
Client References Manager - IBM System z software.
In the retail-banking space, customer loyalty is hard-won but easily lost. Today, offering a high quality of service at the bricks-and-mortar banking branch is no longer sufficient for banks to maintain a strong relationship with their customers: they must also deliver online banking services that are available anywhere, at any time.
With its business growing rapidly, Italy-based Banca Popolare di Milano recognized that even the smallest outage in its banking services presented a significant risk of eroding customer loyalty. To face the challenge head-on, the bank took control of its rising workload volumes by deploying IBM® Tivoli® Workload Scheduler for z/OS® software on its resilient IBM zEnterprise® EC12 server.
With IBM Tivoli software at the heart of its core banking operations, Banca Popolare di Milano uses advanced automation and real-time error-resolution technologies to ensure exceptional levels of reliability and availability – delivering the seamless banking experiences required to maintain customer loyalty and continue its successful growth trend.
To learn more about how IBM System z® software is helping this leading Italian bank to assure high-quality customer services, read the IBM case study at: http://ibm.co/1bcO7xa