Kommentarer (4)

1 Howard Smith kommenterede Permalink

Jacques - Love this post and in particular the quote “email doesn't kill productivity, people kill it; they just use email to do it” ....LOL. One of the Tres Amigos strikes again!

I think Shortmail ( http://shortmail.com/ ) might be on to something here. "mandate" shorter more focused communication, make it 'open' and, I'm wishing here, give me a way to group relevant correspondence by tags and to search/find ALL things tagged similarly later.
In the end, I still want (and need) a private medium for 1 to 1 or 1 to a few communications and email suffices.

2 Luis Suarez kommenterede Permalink

Hi Jacques! What a fantastic blog post and how timely, indeed! I have just finished reading it and have enjoyed it quite a bit! Lots of great points and interesting insights, although it should also be noticed how what Atos is trying to do is not really killing email for the sake of killing it, but more to address a growing business pain where their knowledge workers are not as productive as they could be, because they spend too much time processing and handling emails vs. doing actual work. And I can certainly see that business pain taking place within the larger corporate world as well. It's hurting more than helping out!

As a starting point, Atos is also highlighting how they are stopping internal email, but you would notice how, for them, there is still a place for email, i.e. external customer interactions, so right there, it's not killing it altogether, but morphing it into becoming smarter at what it does: communication with your customers. For internal interactions there are much much better tools and options as we all know with social networking tools.
The interesting thing is whether email will survive in its current form and shape for internal use or whether email would need to evolve and become that powerful social messaging and notification system we all know it can become. Hoping that's what will be happening eventually and that email will catch up eventually with some of the 2.0 philosophy out there. Interesting enough, email is just email. It's a tool. And as such it's just an enabler, not the end goal. It's actually how we may use of it what really matters and in this case corporate culture would kick-in for sure. I think that's what Atos is trying to address, those inefficiencies to get fixed so that would help them become even more productive again.
It would be rather interesting to see how they would handle some of the use cases you mention above, i.e. 1:1 private / confidential exchanges, calendaring and scheduling, etc. etc. but, like I have hinted just recently on this NYTimes article, the key message to truly live "A World Without Email", where, by the way, I have gone myself from 30 to 40 emails a day to just 16 a week, so that's over 95% on email reduction ;-) the key here is to help educate people on how to make proper use of it within the complex environment we have got for collaboration and knowledge sharing tools with the emergence of social software. That's where the main challenge is for email at the moment. Whether it can convert itself into that social messaging and notification system of content stored elsewhere or whether it will continue to be a drain in our day to day productivity. Eventually, it's going to be up to us to make it happen and make that transition. Successfully. And we don't have any excuse any longer not to make it happen … :)

3 Jacques Pavlenyi kommenterede Permalink

@Howard - thanks for the shout out. Thanks for pointing out ShortMail, looks like I have a little reading to do.

@Luis - you've hit the Big Leagues with your Times post, congrats! And I stand corrected on your 95% reduction <grin>. But as you mentioned, it still isn't zero. I know there are still a lot of great use cases for email for the forseable future.</grin>

4 Jacques Pavlenyi kommenterede Permalink

@Howard: thanks for the link to ShortMail, being relatively new to the messaging business I wasn't aware of them, now added to my "watch" list :-)

@Luis: thanks for the great reply. I agree that when you look at email as a tool and enabler, rather than a "hammer that hits all nails", opportunities open up to find better ways to use it in combination with other, newer tools as well.
Atos's CEO also replied to his own storm, in this BBC interview: http://www.bbc.co.uk/news/technology-16055310
And as expected, we're not the only ones thinking about it. David Lavenda, VP at IBM Business Partner Harmon.ie, sent me a few other links where this very topic is also being discussed:

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